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WorksheetsCHQ-Product
Total questions: 10
Worksheet time: 5mins
Name
Class
Date
1.
When changing the current offer (plan), which Order Action should be used?
a)
Change
b)
Replace Offer
c)
Change Ownership
d)
Create new Order
2.
On which screen can you change the attribute for services?
a)
Interaction Home
b)
Assigned Product
c)
Negotiate Product Configuration (NPC)
d)
Order Summary
3.
When changing the subscription status from Suspended to Active, which order action is used?
a)
Resume
b)
Suspend
c)
Cease
d)
Re-establish
4.
A subscription can be resumed:
a)
Through SFDC or by an agent in CRM
b)
When the customer pays at least the past due amount during a non-pay suspension
c)
When the customer sets up a payment arrangement
d)
All of the above
5.
Which order actions allows you to discontinue a subscription and release it’s associated resources?
a)
Suspend
b)
Resume
c)
Cease
d)
Re-establish
6.
When replacing an offer, can the service required date on the Update Order Action Attributes screen be backdated?
a)
Yes
b)
No
7.
What must be the status of the assigned product before it can be replaced?
a)
Suspended
b)
Active
c)
Ceased
8.
When replacing offer for individual subscribers, for which customer can you perform a replace offer?
a)
Incremental
b)
Individual
c)
Bulk Only
9.
Which customer should you search first to change the ownership of an assigned product during stage 1?
a)
The target customer
b)
The source customer
10.
During which part of the order process are the order pool activities take place?
a)
Negotiation
b)
Delivery
c)
Completion
d)
All of the above
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