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WorksheetsBusiness Studies- 3.2 Meeting customer needs
Total questions: 11
Worksheet time: 6mins
The Design mix is made up of three areas. These are..
The three P's
Function, Cost, Appearance
Franchise, Franchisor, Franchisee
Primary and Secondary data
Stocks are..
Buffer stocks that the business has as a minimum stock level
Materials that a business holds
Just in time
Just in case
Jake is opening a burger company. Which type of ordering system would you suggest he uses?
JIT
JIC
Eve is opening a clothing company. Which type of ordering system would you suggest she uses?
JIT
JIC
During production a business will check the quality of the product at each step. This is known as..
Quality assurance
Quality checks
Quality control
Productivity is worked out by
Total Output /Number of workers
Total Output *Number of workers
Total Output +Number of workers
Total Output -Number of workers
To continually meet customer needs. A business should
Stand still once they have a successful product
Innovate their product
Ignore complaints
Make sure their service is on time
You order something off the internet that doesn't match the description of the product. Is this breaking the Law? Which Law?
Yes
No
You order a item of clothing off the internet. There is a hole in the product. Is this breaking the law?
Yes
No
"Matching the description" "Merchantable quality" "Fit for purpose" are part of what Law?
The Sale of Goods Act
The Trade Description Act
"Giving false information" "Failing to give important information" "Acting aggressively"
The Sales of Goods Act
The Trade Description Act
