NEW
Font size
S
M
L
XL
WorksheetsUnit 08 - Unit 11 Glossaries
Total questions: 35
Worksheet time: 35mins
Name
Class
Date
1.
Forgotten login details (common issues and solutions) نسيان معلومات الدخول للنظام
a)
One of the known problems in organizations among users (internal and external users) include forgetting the password or/and user name.Solution will be reset the user name or/and password from the admin portal or user can send request from buttons added in user portal
b)
One of the Unknown problems in organizations among users (internal and external users) include forgetting the password or/and user name.Solution will be reset the user name or/and password from the admin portal or user can send request from buttons added in user portal
c)
One of the not known problem in organizations among users (internal and external users) include forgetting the password or/and user name.Solution will be reset the user name or/and password from the admin portal or user can send request from buttons added in user portal
2.
Device issues (common issues and solutions) مشاكل الاجهزة
a)
Different issues related to hardware (system hardware) this is include internal, external and peripheral devices in the system
b)
A process to deal with all problems at both a network and a site level, as quickly and efficiently as possible.
c)
When paper or other printed material gets stuck or lodged into a printer and is unable to eject. When this occurs the printer will not function properly until the paper has been manually removed
3.
Internet connectivity (common issues and solutions) الاتصال بالانترنت
a)
There are many reasons for the internet connectivity problem such as software issues (OS, driver, internet settings, router settings………) hardware issues (cables, NIC card, router, switch……)
b)
A software application used to locate and display Web pages. Google Chrome, Apple Safari, Opera Microsoft Internet Explorer and Firefox are examples for internet browsers.
c)
There is one reason for the internet connectivity problem such as software issues (OS, driver, internet settings, router settings………) hardware issues (cables, NIC card, router, switch……)
4.
Email (common issues and solutions) البريد الاليكتروني
a)
Issues related to the email such as send, receive issues, missing emails and displaying content issues
b)
A software use for writing, editing, and production of documents, as letters and reports.
c)
the set of information that is typically provided by a diagnostic service when investigations are complete
5.
Lost data (common issues and solutions) فقدان البيانات
a)
Losing data issue could be because of viruses or other attack methods, damage in the devices or because of misuse of the user.
b)
An indication or outline of policy. The process in which the needs of client are handled.
c)
The service contract component between a service provider and customer. A SLA provides specific and measurable aspects related to service offerings. For example, SLAs are often included in signed agreements between Internet service providers (ISP) and customers.SLAs features include:
6.
Printer jam (common issues and solutions) عطل في الطابعة بسبب انحشار ورق او مواد الطباعة
a)
When paper or other printed material gets stuck or lodged into a printer and is unable to eject. When this occurs the printer will not function properly until the paper has been manually removed
b)
Data that must be protected from unauthorized access to safeguard the privacy or security of an individual or organization.There are three main types of sensitive information: Personal information,Business information,Classified information
c)
The reports and forms that basically generated by a software used to collect and gather data
7.
Support levels مستويات الدعم
a)
The Different Levels of Help Desk Support Level 0 support – Automated or self-service solutions that users can access themselves without the aid of the Help Desk. These include automated password resets, Web sites for requesting ITIL support, and knowledge base lookup. Level 0 support is performed without the aid of a Help Desk technician. Level 1 support, Level 2 support, Level 3 support Level 4 support
b)
Different issues related to hardware (system hardware) this is include internal, external and peripheral devices in the system
c)
The processes and procedures of gathering and collecting the issue related data and information in order to solve or escalate it to next level of support.
8.
Online support الدعم عبر الانترنت
a)
Provide the client with support online, this service includes such options as FAQ lists, online documents, emails, chat and searchable databases.
b)
Fault logs can be recorded systematically and this helps with diagnosing and preventing problems. Fault logs can be good at identifying reoccurring faults, which could highlight Problems with the computer system itself.
c)
The printer types and their features and properties
9.
Phone support الدعم عبر الهاتف
a)
Provide the client (gather information and give instructions) with support via phone
b)
Issues related to the email such as send, receive issues, missing emails and displaying content issues
c)
The knowledge and experience that computer users have through their dealings with computer and it’s issues
10.
Recording and interaction التسجيل والتفاعل
a)
The processes and procedures of gathering and collecting the issue related data and information in order to solve or escalate it to next level of support.
b)
Losing data issue could be because of viruses or other attack methods, damage in the devices or because of misuse of the user.
c)
The hardware and software technology that related to the personal computers
11.
Software forms (recording and interaction method) نماذج البرامج
a)
The reports and forms that basically generated by a software used to collect and gather data
b)
Main components for systems and used technology and their main features, properties and related issues
c)
The different programming languages used to create and design computer and mobile(tablets) applications for general and special purpose use
12.
Verbal reports (recording and interaction method) تقارير شفهية
a)
Reports are expressed in spoken words
b)
Messages and notifications generated by systems when there are issues or faults in system hardware or software, usually they show a briefed description for the error and it’s source.
c)
The Different Levels of Help Desk Support Level 0 support – Automated or self-service solutions that users can access themselves without the aid of the Help Desk. These include automated password resets, Web sites for requesting ITIL support, and knowledge base lookup. Level 0 support is performed without the aid of a Help Desk technician. Level 1 support, Level 2 support, Level 3 support Level 4 support
13.
Error messages (recording and interaction method) رسائل الخطأ
a)
Messages and notifications generated by systems when there are issues or faults in system hardware or software, usually they show a briefed description for the error and it’s source.
b)
One of the Techniques used for user support. A technique used to get and gather more information about system and issues in order to solve it. Questions could be open-ended or closed
c)
The connected systems either via optic cable, satellite and wireless connections to relay various data, communication and resources in different parts of the world. it uses a build infrastructure to relay information either through communication, internet networking, voice calls, etc.
14.
Diagnostic report (recording and interaction method) تقارير التشخيص
a)
the set of information that is typically provided by a diagnostic service when investigations are complete
b)
One of the tools used for user support. A program used to identify problems on a computer, allocating problems with the hardware, or operating system environment
c)
The amount of time required to complete each and every component of a project
15.
Typical hardware and software products, their general features,capabilities and common issues الأجهزة النموذجية ومنتجات البرمجيات، وميزاتها العامة، والقدرات والقضايا المشتركة
a)
Main components for systems and used technology and their main features, properties and related issues
b)
One of the tools used for user support. Computer monitoring programs are used to determine how users and applications activities.
c)
Software use to send and receive emails. Email software is a program that features and functionality for using electronic mail. In most cases, these programs are not actual email hosting technologies, but rather, email editors with different formats, layout and messaging functionality tools.
16.
Networking technology تكنولوجيا لانترنت
a)
The connected systems either via optic cable, satellite and wireless connections to relay various data, communication and resources in different parts of the world. it uses a build infrastructure to relay information either through communication, internet networking, voice calls, etc.
b)
Organizational policies are guidelines that outline and guide actions within a business or agency. The exact types of policies will vary depending on the nature of the organization, and can include policies such as directions, laws, principles, rules or regulations.
c)
Resources always cost money so the two are interchangeable in many ways. When the talk about the cost of a project, it is the talking about what needs to be applied or assigned to the project in terms of money and effort in order to make things happen. This can be resources like manpower/labor, it can be materials needed for the job, resources for risk management and assessment or any third party resources that might need to be secured.
17.
Personal computers technology التكنولوجيا المتعلقة في الكمبيوترات الشخصية
a)
The hardware and software technology that related to the personal computers
b)
Provide the client (gather information and give instructions) with support via phone
c)
Reports are expressed in spoken words
18.
Printers technology تكنولوجيا الطابعات
a)
The printer types and their features and properties
b)
Provide the client with support online, this service includes such options as FAQ lists, online documents, emails, chat and searchable databases.
c)
Record, collect and write computer faults and solutions in a fault log and database will allow technician to identify any problems that have happened before as it will contain information on what has happened before and how it has been solved in the past. This increases the speed of resolving computer issues.
19.
Software applications technology تكنولوجيا البرامج والتطبيقات
a)
The different programming languages used to create and design computer and mobile(tablets) applications for general and special purpose use
b)
Record, collect and write computer faults and solutions in a fault log and database will allow technician to identify any problems that have happened before as it will contain information on what has happened before and how it has been solved in the past. This increases the speed of resolving computer issues.
c)
Provide the client with support online, this service includes such options as FAQ lists, online documents, emails, chat and searchable databases.
20.
Email programs برامج الرسائل الاليكترونية
a)
Software use to send and receive emails. Email software is a program that features and functionality for using electronic mail. In most cases, these programs are not actual email hosting technologies, but rather, email editors with different formats, layout and messaging functionality tools.
b)
Reports are expressed in spoken words
c)
Provide the client (gather information and give instructions) with support via phone
21.
Internet browsers متصفحات الانترنت
a)
A software application used to locate and display Web pages. Google Chrome, Apple Safari, Opera Microsoft Internet Explorer and Firefox are examples for internet browsers.
b)
Resources always cost money so the two are interchangeable in many ways. When the talk about the cost of a project, it is the talking about what needs to be applied or assigned to the project in terms of money and effort in order to make things happen. This can be resources like manpower/labor, it can be materials needed for the job, resources for risk management and assessment or any third party resources that might need to be secured.
c)
Organizational policies are guidelines that outline and guide actions within a business or agency. The exact types of policies will vary depending on the nature of the organization, and can include policies such as directions, laws, principles, rules or regulations.
22.
Word-processors معالجات النصوص
a)
A software use for writing, editing, and production of documents, as letters and reports.
b)
Software use to send and receive emails. Email software is a program that features and functionality for using electronic mail. In most cases, these programs are not actual email hosting technologies, but rather, email editors with different formats, layout and messaging functionality tools.
c)
One of the tools used for user support. Computer monitoring programs are used to determine how users and applications activities.
23.
Software diagnostics برمجيات التشخيص
a)
One of the tools used for user support. A program used to identify problems on a computer, allocating problems with the hardware, or operating system environment
b)
The amount of time required to complete each and every component of a project
c)
One of the tools used for user support. A Hardware used to identify problems on a computer, allocating problems with the hardware, or operating system environment
24.
Monitoring tools أدوات الرصد
a)
One of the tools used for user support. Computer monitoring programs are used to determine how users and applications activities.
b)
The connected systems either via optic cable, satellite and wireless connections to relay various data, communication and resources in different parts of the world. it uses a build infrastructure to relay information either through communication, internet networking, voice calls, etc.
c)
One of the Techniques used for user support. A technique used to get and gather more information about system and issues in order to solve it. Questions could be open-ended or closed
25.
Direct questioning الاستجواب المباشر
a)
One of the Techniques used for user support. A technique used to get and gather more information about system and issues in order to solve it. Questions could be open-ended or closed
b)
The Different Levels of Help Desk Support Level 0 support – Automated or self-service solutions that users can access themselves without the aid of the Help Desk. These include automated password resets, Web sites for requesting ITIL support, and knowledge base lookup. Level 0 support is performed without the aid of a Help Desk technician. Level 1 support, Level 2 support, Level 3 support Level 4 support
c)
Messages and notifications generated by systems when there are issues or faults in system hardware or software, usually they show a briefed description for the error and it’s source.
26.
Recording faults, Recording remedies, Solutions database أخطاء التسجيل ، تسجيلات الانتصاف ، قاعدة بيانات الحلول
a)
Record, collect and write computer faults and solutions in a fault log and database will allow technician to identify any problems that have happened before as it will contain information on what has happened before and how it has been solved in the past. This increases the speed of resolving computer issues.
b)
The different programming languages used to create and design computer and mobile(tablets) applications for general and special purpose use
c)
Main components for systems and used technology and their main features, properties and related issues
27.
سجل الخطأ Fault log
a)
Fault logs can be recorded systematically and this helps with diagnosing and preventing problems. Fault logs can be good at identifying reoccurring faults, which could highlight Problems with the computer system itself.
b)
The hardware and software technology that related to the personal computers
c)
Losing data issue could be because of viruses or other attack methods, damage in the devices or because of misuse of the user.
28.
Organizational policiesالسياسات التنظيمية
a)
Organizational policies are guidelines that outline and guide actions within a business or agency. The exact types of policies will vary depending on the nature of the organization, and can include policies such as directions, laws, principles, rules or regulations.
b)
The knowledge and experience that computer users have through their dealings with computer and it’s issues
c)
Issues related to the email such as send, receive issues, missing emails and displaying content issues
29.
Cost constraints قيود التكاليف
a)
Resources always cost money so the two are interchangeable in many ways. When the talk about the cost of a project, it is the talking about what needs to be applied or assigned to the project in terms of money and effort in order to make things happen. This can be resources like manpower/labor, it can be materials needed for the job, resources for risk management and assessment or any third party resources that might need to be secured.
b)
The printer types and their features and properties
c)
Fault logs can be recorded systematically and this helps with diagnosing and preventing problems. Fault logs can be good at identifying reoccurring faults, which could highlight Problems with the computer system itself.
30.
Time constraints ضيق الوقت
a)
The amount of time required to complete each and every component of a project
b)
The processes and procedures of gathering and collecting the issue related data and information in order to solve or escalate it to next level of support.
c)
Different issues related to hardware (system hardware) this is include internal, external and peripheral devices in the system
31.
User expertise خبرة المستخدم
a)
The knowledge and experience that computer users have through their dealings with computer and it’s issues
b)
The reports and forms that basically generated by a software used to collect and gather data
c)
Data that must be protected from unauthorized access to safeguard the privacy or security of an individual or organization.There are three main types of sensitive information: Personal information,Business information,Classified information
32.
Organizational guidelines المبادئ التوجيهية التنظيمية
a)
An indication or outline of policy. The process in which the needs of client are handled.
b)
The service contract component between a service provider and customer. A SLA provides specific and measurable aspects related to service offerings. For example, SLAs are often included in signed agreements between Internet service providers (ISP) and customers.SLAs features include:
c)
Not an indication or outline of policy. The process in which the needs of client are handled.
33.
Service level agreements اتفاقية مستوى الخدمة
a)
The service contract component between a service provider and customer. A SLA provides specific and measurable aspects related to service offerings. For example, SLAs are often included in signed agreements between Internet service providers (ISP) and customers.SLAs features include:
b)
the set of information that is typically provided by a diagnostic service when investigations are complete
c)
A software use for writing, editing, and production of documents, as letters and reports.
34.
Fault reports تقارير الأخطاء
a)
A process to deal with all problems at both a network and a site level, as quickly and efficiently as possible.
b)
When paper or other printed material gets stuck or lodged into a printer and is unable to eject. When this occurs the printer will not function properly until the paper has been manually removed
c)
A process to deal with all problems at both a network and a site level, as slowly and efficiently as possible.
35.
Sensitivity of information حساسية المعلومات
a)
Data that must be protected from unauthorized access to safeguard the privacy or security of an individual or organization.There are three main types of sensitive information: Personal information,Business information,Classified information
b)
Losing data issue could be because of viruses or other attack methods, damage in the devices or because of misuse of the user.
c)
Different issues related to hardware (system hardware) this is include internal, external and peripheral devices in the system
Reset
