WorksheetsAdvance Troubleshooting
Total questions: 10
Worksheet time: 5mins
A technician discovers that RAID has stopped working. Which two situations could cause this issue? (Choose two.)
The external RAID controller loses power.
The RAID controller fails.
The cables connected to the hard drive are connected incorrectly.
One of the hard drives fails.
RAID has been configured incorrectly.
A technician is upgrading an older PC with a dual core CPU. When the PC restarts, it is slower than it was before the upgrade. The Performance tab from the Task Manager displays only one CPU graph. What is the most probable solution to this problem?
Update the BIOS firmware to support the dual core CPU.
Increase the amount of RAM available.
Replace the HDD with a higher capacity hard drive.
Overclock the CPU.
What is a symptom of a printer fuser that needs to be replaced?
Toner is coming off printed pages.
Paper is not feeding into the printer correctly.
Pages are printing with ghost images.
Vertical lines are printed on every page.
What is a probable cause of a printer producing pages with ghost images?
a worn drum wiper
a damaged pickup roller
not enough memory
an incorrect print driver
What corrective action should be taken on a printer that prints unknown characters?
Reinstall the driver.
Increase the memory.
Replace the drum wiper
Replace the fuser.
Users in an office complain that they are receiving "Document failed to print" messages when trying to print to a network printer. What is a likely problem?
The printer toner is low.
The printer drum is dirty.
The printer is configured with an incorrect IP address.
The printer does not have enough memory.
A user has not updated an application for over two years and has just updated to the newest release on the workstation. The user notices, however, that the software with the newest release is operating very slowly. The other applications on the workstation are operating normally. What is a possible cause?
The BIOS needs to be updated.
The computer has a virus.
The computer does not have enough RAM.
The workstation does not have a compatible driver installed.
A technician adds a new optical drive to a computer but the optical drive is not recognized by the computer. The technician thinks that the BIOS firmware needs to be updated and updates the CMOS. However, the computer fails to start. What is a possible solution?
Download a different set of drivers for the newly installed hardware.
Contact the motherboard manufacturer to obtain a new CMOS chip.
Attach external power to the newly installed hardware.
Change the boot order in the BIOS to include the optical drive.
A computer repeatedly locks without any error message. Which two conditions may be the cause of the problem? (Choose two.)
The index service is not running.
The computer has a virus.
An update has corrupted the operating system.
The UAC has been turned off.
The user has breached the user security policy.
What usually causes the BSOD in the Windows OS?
CPU overheating
a fragmented hard drive
insufficient RAM
device driver compatibility errors
