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WorksheetsAdvance Troubleshooting 3
Total questions: 10
Worksheet time: 5mins
A technician is troubleshooting a Windows 7 laptop infected with a virus that has damaged the master boot record. The technician has booted the laptop using the installation media and is attempting to repair the laptop from the command line interface. Which two commands can the technician use to repair the corrupt master boot record? (Choose two.)
bootrec /fixboot
bootrec /fixmbr
chkdsk
regedit
regedt32
A user reports that all of the software applications operate very slowly every day around 9:30 a.m. A couple of hours later, the computer operates normally for the rest of the day. What is the most likely cause?
The computer is infected with a virus or malware.
The computer network is experiencing congestion at those times.
The computer is being scanned by the antivirus software on a specified schedule.
The computer is missing a required driver.
What is an open-ended question a technician could ask when troubleshooting a suspected malware infection?
Have you scanned the computer for viruses recently?
Do you have a firewall installed on your system?
What security software is installed on your system?
Have you ever had this problem before?
A workstation has been moved from headquarters to a branch office. The user is now reporting that the workstation cannot connect to the network. A technician suspects that the workstation did not correctly obtain an IP address from a DHCP server. What are two possible causes for the problem? (Choose two.)
The workstation has been configured with a static IP address.
A host-based software firewall is blocking DHCP.
The DHCP server is misconfigured.
An IP address conflict occurred.
The default gateway address is misconfigured on the workstation.
What is an indication that a printer does not have enough memory?
Printed pages have a ghost image.
Paper does not feed through the printer correctly.
Unknown characters are printed.
Large or complex images do not print.
A user reports that a workstation is continually rebooting. What can a technician do to stop the rebooting in order to troubleshoot?
Power cycle the workstation.
Disable the auto restart function in the Advanced Startup Options menu
Change the boot sequence in BIOS or UEFI.
Replace RAM modules with known good ones.
Multiple users report that the workstations are assigned a 169.254.x.x IP address. The users are able to communicate only between each other. What is a possible solution?
Verify the network cable on all user machines.
Restart the DNS server.
Restart the DHCP server.
Statically configure a default gateway on each workstation.
A user reports that the corporate web server cannot be accessed. A technician verifies that the web server can be accessed by its IP address. What are two possible causes of the problem? (Choose two.)
The web server information is misconfigured on the DNS server.
The default gateway address is misconfigured on the workstation.
The web server is misconfigured.
The DNS server address is misconfigured on the workstation.
The network connection is down.
What Windows OS utility can be used to identify possible causes of the BSOD?
Task Manager
Disk Management
BIOS boot sequence
Event Log
When starting a computer running Windows Vista, a technician sees that the error message "BOOTMGR is missing" appears after the POST. What are two possible solutions for this problem? (Choose two.)
Run virus removal software.
Restore boot.ini from the installation media.
Secure the display adapter on the motherboard.
Restore BOOTMGR using the Windows Recovery Environment.
Run chkdsk /F /R from the recovery console.
