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WorksheetsCh. 11 Consumer Rights Review
Total questions: 40
Worksheet time: 20mins
Which consumer protection law includes the Patient’s Bill of Rights?
Health Insurance Portability and Accountability Act
Federal Coverage Act
Patient Protection and Affordable Care Act
Truth-in-Insuring Act
An example of a governmental program that helps satisfy basic needs is _____.
The Department of Motor Vehicles
sewer and sanitation systems
voting
city parks
Which agency’s mission is to promote consumer protection and eliminate anticompetitive business practices?
Federal Trade Commission
Federal Competition Organization
Free-Market Coalition
Consumer Protection Alliance
Of the following, which best represents a private consumer advocacy group?
Consumer Products Safety Commission
Bureau of Consumer Protection
Federal Trade Commission
Consumers Union
Warning signs of a pyramid scheme include which of the following?
An unknown promoter making the offer with no detailed information.
Receiving a letter asking for an investment
Receipt of a certificate congratulating you on your investment.
Dividends.
Who is responsible for speaking out and expressing concerns to appropriate business and governmental representatives?
competitors
governmental officials
police
consumers
Consumer self-defense strategies include which of the following?
bait and switch
sending threatening or harassing letters
seeking compensation
seeking resolution
On whom is the responsibility for reading and following directions for the safe use of products?
the business
the consumer
the government
the shareholders
Which of the following is true regarding consumer fraud?
It is illegal to bundle products together.
It is unethical to charge higher prices when stock in low.
It is illegal to advertise sale items that are not actually on sale.
It is unethical, though not illegal, to advertise one item and sell a different, more expensive item in its place.
When looking at promotions and sales alerts from a company, it is important to be _____.
skeptical
eager
carefree
uninterested
Fraudulent investment plan in which each participant signs up a certain number of additional participants.
pyramid scheme
redress
skepticism
Having a degree of doubt.
skepticism
small claims court
sweepstakes
Promotional offer in which prizes are awarded to participants by chance in exchange for some form of payment.
lottery
Ponzi scheme
pyramid scheme
Investment operation in which money from new investors is used to pay earlier investors.
Ponzi scheme
pyramid scheme
redress
Misrepresentation of information to consumers.
consumer fraud
consumer protection laws
Lawsuit
Method of settling disagreements through an objective third party.
bait and switch
binding arbitration
caveat emptor
Promotional offer that gives participants the chance to win items of value or prizes.
skepticism
small claims court
sweepstakes
To set right or make up for a mistake.
redress
small claims court
skepticism
Offers a simple, prompt, and inexpensive way to settle minor differences involving small amounts of money.
small claims court
Ponzi scheme
pyramid scheme
Group or individual who promotes consumer rights.
consumer fraud
consumer advocate
class-action lawsuit
Governs sales and credit practices involving consumer goods and services.
consumer advocate
consumer fraud
consumer protection laws
Civil action brought by a person against another party.
consumer protection laws
lawsuit
lottery
Latin phrase meaning let the buyer beware.
binding arbitration
caveat emptor
skepticism
Advertising one item and then substituting another item.
bait and switch
Ponzi scheme
pyramid scheme
Legal court action brought by a group of individuals who have been similarly wronged.
class action-lawsuit
consumer advocate
consumer fraud
A US letter or e-mail that promises a big return for a small investment is a(n) ______________________________.
chain letter
letter of the law
link letter
______________________________ offer the opportunity to win prizes by skill instead of chance.
game of chance
skill contests
lottery
The ______________________________ deals with health and safety issues related to food, drug, and cosmetic products.
FDA
ADA
BADA
Problems involving hazardous products are handled by the ______________________________.
consumer products safety commission
consumer safety commission
consumer products commission
he ______________________________ outline the rights of those who fly frequently.
airline passenger bill of rights
passenger bill of rights
airline bill of rights
It is important to be ______________________________ when looking at promotions and sales alerts from a company.
skeptical
leery
careful
Most states run ______________________________ to help fund governmental operations.
lotteries
power ball
mega power ball
claim amounts in ______________________________ are limited to a maximum of $1,200 in some states and up to $5,000 in others.
small claims court
claims court
legal court
The ______________________________ means that no one can make you buy what you do not need or want.
right of refusal
refusal
refusal rights
______________________________ promote ethical business practices, and in some cases, offer dispute resolution programs.
better business bureaus
better trust business bureaus
business bureaus
In a lawsuit, the ______________________________ is the person or company who claims to have been negatively impacted and brings legal action to the other party.
plaintiff
defendant
plaintiff rights
Governmental programs, such as ______________________________, help satisfy basic needs.
public housing
Medicare
Medicaid
Social Security
schools
education
hospitals
health care
healthcare
sewer and sanitation systems
fire protection
police protection
none of the above
or a, b and c
Consumers are responsible for choosing goods and services that will best meet their needs at prices they can pay.
true
false
In a lawsuit, the ______________________________ is the person or company against whom the legal action is brought.
consumers
defendant
plaintiff
Pyramid and Ponzi schemes are illegal and should be reported to the Federal Trade Commission and the ______________________________.
securities exchange commission
exchange commission
securities commission
