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WorksheetsNat 5 Admin and IT
Total questions: 21
Worksheet time: 11mins
Identify the following TASKS an Admin Assistant would carry out
Create and update Spreadsheets
Be patient
Be approachable
Organise travel and accommodation for managers
Have good IT Skills
Identify the following SKILLS an Admin Assistant should demonstrate
Book meeting rooms
A team player
store files in the correct order
Be organised
Identify the features of good customer service
use customer feedback forms
chew chewing gum whilst speaking to a customer
monitor staff performance
respond to customer queries and problems quickly
What are the benefits of good customer service?
customer loyalty
reduced complaints
good publicity
lower staff turnover
What are the consequences of poor customer service?
competitive advantage
fewer customers
decreased sales and profit
increased productivity
What is a business responsible for in terms of Health and Safety?
induction training
Identify workplace hazards
reporting Health and Safety hazards
adhering to current legislation
How can a business ensure the safety of people?
leave doors and windows open
ensure staff wear ID badges and all visitors sign in
do not install CCTV
install secure entry systems
How can a business ensure its property is safe?
use a UV Marker pen to mark equipment
leave equipment unattended
lock all equipment away when not in use
loan equipment out without using the sign out book
How can a business keep information secure?
use passwords
have usernames to log on
dust the monitor
encryption
Identify features from the data protection act
Personal data shall be accurate
Personal data should be shared
Kept up to date.
Data should be stored for a minimum of 10 years
What are the features of a reliable website?
non-biased
reputation of author
regularly updated
accurate
What are the benefits of using reliable sources?
business loses money
wrong decisions are made
good decisions can be mafe
business can take advantage of opportunities
What are the consequences of using unreliable internet sources?
organisation gets a good reputation
organisation gets a bad reputation
organisation loses money
organisation loses opportunities
What are the features of file management?
security on files
archiving
regular back up
poor ordering of folders
What are the benefits of good file management?
stress for employees trying to find files
lower efficiency and poor reputation
saves time finding work
saves space on network
What are the consequences of poor file management?
improved efficiency and a good reputation
wastes space on network
stress for employees trying to find files
duplication meaning files are less likely to be up to date
Identify the features of Corporate Image
logo
standardised documents - fonts/colours/graphics
shiny shoes
slogan
Staff Uniform
Identify the benefits of having a corporate image
no recognisable brand
staff are more consistent
less professional reputation
instantly recognisable brand
what are the consequences of a negative public image
less professional reputation
more professional reputation
staff are less consistent
no recognisable brand
which of the following are electronic methods of communication?
blog
letter
memo
Which methods of communication would you use for an announcement of special offers to customers/potential customers?
word of mouth
social media
website
