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WorksheetsChapter 10
Total questions: 18
Worksheet time: 14mins
Organizational change
the process by which organizations move from their present state to some desired future state to increase their effectiveness.
the values and behaviors that contribute to the unique social and psychological environment of an organization.
production-methods, marketing and advertising practices, and to new product creation.
Targets of change include improving effectiveness at four different levels
Human resources, Functional resources, Technological capabilities and Organizational capabilities
Productivity and performance
Economy, social, cultural and political
Typical kind of change efforts directed at human resources include
Organization's expectations
Socializing employees into the organizational culture
Customer care
An organization can improve the value that its functions create by changing its _________ _________ and ________
Structure, culture, and technology
Mission, vision and goals
Employees, executive manager and CEO
Competitive forces
Marketing, Financial and Sales
Productive, Business and Quality
Efficiency, Quality and Innovation
Which is not a possible force for change
Competitive
Demographics
Culture
Who developed the Total Quality Management (TQM) theory?
W Edwards Deming
Phillip Crosby
Joseph M Juran
Which of the following are resistances to change?
Functional Level
Organizational Level
Group Level
Individual Level
All of the above
An OD technique that uses team building to improve the work interactions of different functions or divisions
Functional Group Training
Team Building
Inter Group Training
A strategy for acquiring knowledge that managers can use to define an organization's desired future state and to plan a change program that allows the organization to reach that state
Reengineering
Downsizing
Action Research
Business Process
Lewin's theory is about
The forces field of change, forces that make organizations resistant to change and others that push them towards it
A series of techniques and methods that managers can use in their action research program to increase the adaptability of their organization.
Strategy to generate and acquire knowledge that managers can use to define the desired future state of an organization
Evolutionary change:
Sudden change, drastic and throughout the organization
Process by means of which the managers redesign the structure and organizational culture to improve the effectiveness
Gradual change, incremental and focused on something specific.
Revolutionary change:
Gradual change, incremental and focused on something specific.
Sudden change, drastic and throughout the organization
Process by which managers make the organizational hierarchy more efficient
Theory of the socio-technical system:
Theory that proposes the importance of changing the relationships of functions and tasks or techniques to increase organizational effectiveness
DO technique in which
a counselor works closely with a manager in the position to help
to improve their interaction with other members of the group.
Theory that transcends functional limits and that is vital for the rapid delivery of goods and services or that promotes high quality or low costs.
Total quality management:
Improvement of the integration in the functional structure when creating a material management function
Is a continuous and constant effort of all the functions of an organization to find new ways to improve the quality of its goods and services.
Development of new production and operation systems and better respond to the needs of its customers
What is Sensitive Training?
Is the technique that uses the
equipment development for
improve interactions
different labor
functions or divisions
Is the technique in which
a counselor works
closely with a manager
in the position to help
to improve your interaction with
other members of the group.
Is the Technique that consists of
an intense advice
in which the members of
a group, helped by a
counselor, learn how
others perceive them and how
handle yourself in a way
more sensitive with others.
what are the steps in the investigation
of actions?
1. Diagnose the organization, 2. Determine the desired future state, 3. Implement the action, 4. Evaluate the action, and 5. Institutionalize the research of actions.
1. Thaw the organization of its current state, 2. Make the exchange rate desired, 3. Re-freeze the organization in a new desired state.
The customer buys the product, The store orders more products from the manufacturer, The manufacturer notifies its suppliers and prepares the product to fulfill the order of the store, etc.
What are some of the forces in favor of change?
Psychological Forces, Historical Forces, and Political Forces
Competitive forces, ethical forces, and political forces
Geographical Forces, Cognitive Forces, and Ecological Forces
Competitive forces, ethical forces, and Ecological Forces
