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RTC Assessment PART 2

Total questions: 10

Worksheet time: 2hrs 16mins

Name
Class
Date
1.

What is the Service Order type for customers going on Vacation ?

a)

a. YI

b)

b. YO

c)

c. RT

d)

d. RD

2.

_______ is a monthly fee paid by telephone subscribers that is used to compensate the local telephone company for part of the cost of installation and maintenance of the telephone wire, poles and other facilities that link the customer's home to the telephone network

a)

INTRA

b)

PICC

c)

SLC

d)

INTER

3.

What is the wire center for this BTN: 9516799180?

a)

965786

b)

951679

c)

958214

d)

None of the above

4.

Mr. B Cabucos & Mrs. C Cabucos wants to upgrade their services however their account is fictitious. What order type should you create?

a)

RI

b)

RN

c)

CC

d)

None of the above

5.

What is the billing cycle for this BTN 9403812606?

a)

02

b)

01

c)

03

d)

19

6.

We can waive Installation charges for triple play services.

a)

True

b)

False

7.

What is the meaning of PAG-ASA

a)

Philippine Atmospheric, Geophysical and Astronomical Services Administration

b)

Philippine Astronomical, Geophysical and Astronomical Services Administration

c)

Philippine Atmospheric, Geophysical and Astronomical Services Atonomy

d)

Philippine Atmospheric, Graphical and Astronomical Services Administration

8.

What is my middle name?

a)

Urmeneta

b)

Fuentes

c)

Tradrio

d)

Repompo

9.

What is the meaning of RESI?

a)

Residential

b)

Business

c)

Customer

d)

Non of the above

10.

What is the difference between VI and YI?

a)

VI allows the customer to suspend their service on lower rates and YI allows the customer to suspend their service with NRC only depending on tariff

b)

VI allows the customer to suspend their service and YI allows the customer to suspend their service on lower rates with NRC only depending on tariff

c)

They are the same

d)

None of the above