WorksheetsBilling and Collections Review
Total questions: 11
Worksheet time: 6mins
Which of the following best describes a super bill?
A patient invoice totaling over $1000
A patient invoice which itemizes their last five visits
A patient invoice listing services performed in one visit.
A bill from an insurance carrier.
When should a patient be given an estimate of how much the fee for service might be?
Never
When they check in
When the appointment is set
They should already know
Who can a patient speak to about an unpaid bill?
The patient's childern
The patient's employer
The patient's boyfriend of girlfriend
The patient and the patient's guarantor
What is a fee Schedule?
The physicians daily schedule
An appointment book, with the billing dates
A list of specified fees a physician chargers for services.
Which of the following is the best option for dealing with a long-term delinquent account?
Send the account to a third-party collection agency
Sue the account-holder in small claims court
Hire a private investigator to find the account-holder
Write off the account as bad debt.
Which of the following attitudes is the most acceptable for an assistant to have when discussing finance with a patient?
Arrogant
Respectful and understanding
Nervous
Rude
Which is the least confrontational way to approach a patient about an unpaid bill?
A house visit
Letter
Personal interview
Telephone call
When is the ideal time a patient payments should be received?
At the time of service
Within a month of service
Before the appointment
What is the name of a patient bill that records service and charges for a specific time period?
A ledger
A fee schedule
An invoice
An itemization
True of False: You can threaten a patient who has not paid their bill when legal action has taken place and they still haven't paid the bill.
True
False
True or False: If an office as a computerized practice-management system, you still must write the patient invoices by hand.
True
False
