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WorksheetsBusiness Functions Unit 2 Magherafelt
Total questions: 15
Worksheet time: 15mins
Which of the following would be a task carried out by the finance function of a business?
Checks the range of products offered for sale.
Checks that departments are not overspending.
Makes sure that all employees are properly trained for their jobs.
Deals with customer complaints.
Which of the following is not a task carried out by the IT department?
Upgrading computer software
Replacing broken keyboards
Issuing staff with their new laptops
Paying for the new staff laptops
Which of the following are tasks carried out by the Customer service department?
Dealing with customer complaints.
Paying invoices from suppliers.
Advising customers of the best way to use their products.
Making sure important materials are order in time.
Upgrading the businesses website.
Which of these tasks is not the responsibility of the HR function?
Arrange interviews to find new members of staff
Meet with suppliers to discuss new product ideas
Read all job applications before picking suitable people for the job
Investigate working conditions to ensure staff are fairly treated and happy in the workplace
Send contracts of employment to new members of staff
Which of these tasks is not the responsibility of the Customer Service function?
Answer customer inquiries about products
Analyse records of customer complaints to resolve problem areas
Solve customer problems
Replace damaged goods that customers have returned
Monitor each department’s budgets to check they are not overspending
Which of these tasks is not the responsibility of the Finance Function?
Create financial reports for managers
Advise managers on sources of finance
Produce cash flow forecasts
Research new products
Ensure invoices are paid on time
Which of the following tasks is not part of the ICT Function's responsibilities?
Repair broken computers.
Meet with suppliers to discuss new product ideas.
Assist staff who are having problems with their computers.
Install a security system on the computers to protect against hackers.
Research new software and systems to keep the business up to date.
Which two Mid Ulster District Council functions will need to work together to solve this problem?
Help! My computer is broken and I need to check that we have paid our invoices. Who should I call?
Finance
Human Resources
ICT
Purchasing
Sales
Which two Mid Ulster District Council functions will need to work together to solve this problem?
After analysing customer feedback, it seems that some staff need additional training on the tills as they are really slow and customers are getting annoyed. Who should I contact about this?
Marketing
Human Resources
ICT
Customer Services
Administration
Which two Mid Ulster District Council functions will need to work together to solve this problem?
We need to employ more staff on the tills. I wonder if we can afford for me to send out job descriptions, application forms and then do interviews.
Marketing
Human Resources
ICT
Finance
Sales
Which two Mid Ulster District Council functions will need to work together to solve this problem?
I need to a computer program that will help me to analyse customer feedback so that I can see if there is a problem with our service. Who could help me?
Marketing
Human Resources
ICT
Production
Customer Services
Which two Mid Ulster District Council functions will need to work together to solve this problem?
I have just received a call to go and fix someone’s computer – they need to check that departments are not overspending their budgets.
Marketing
Human Resources
ICT
Finance
Customer Services
Which two Mid Ulster District Council functions will need to work together to solve this problem?
I have been asked to arrange some training for members of staff using the tills. I must sort this out so we can speed up our service and reduce queues.
Marketing
Human Resources
ICT
Finance
Customer Services
Which two Mid Ulster District Council functions will need to work together to solve this problem?
It is important that each department sticks to their budget so we do not overspend. We have enough money in the budget this month to employ more staff.
Purchasing
Human Resources
ICT
Finance
Customer Services
Which Mid Ulster District Council functions may need to work together to solve this problem?
I can install new computer programs if people need me to.
Marketing
Human Resources
ICT
Finance
Customer Services
