WorksheetsR1 CHC
Total questions: 7
Worksheet time: 4mins
Channel Care should not email the CSA to the Best Buy retailers. If requested, the CSA can be emailed directly to the client.
True
False
CHC Rep should provide e-transaction # on the CSA to the Best Buy agent
True
False
What Sales Channel is authorized to accept cash for deposits upon an activation?
Corporate
Stores
Independant
Dealers
Retailers
Tier 2 Retailers do not assist with the activation process and only sell prepaid products
True
False
BEAST
is the system that consolidates all carrier activation and renewal processes into one system for
Dealers
Best Buy
Walmart
What
tool is used to reset an IVR password for a TELUS dealer?
CPS
Call Tracker
tm.com
Smart Desktop
BEAST
only supports Consumer Account types.
True
False
