WorksheetsTest #1
Total questions: 19
Worksheet time: 38mins
Which of the following are hotels.com inventory types?
ESR/Hotel Collect/Split Rate/3PI
Pay Now and Pay Later
Gift Card - PayPal - Credit Card - CapOne Venture
What type of payment methods does hotels.com offer?
Pay Now - Pay Later - Split Rate - 3PI
Gift Card - Credit/Debit Card - PayPal - CapOne Venture
Pay Now and Pay Later
Credit Card - Debit Card
How can customers unlock secret prices?
Become a Hotels.com® Rewards member
Download the Hotels.com® app
Subscribe to our emails
All the answers are correct
Describe Hotels.com Rewards program:
Book 3 reservations, get 1 free
Stay 10 nights, get 1 free
Book 10 nights, get 1 free
What are the benefits of booking through Hotels.com Mobile App?
Lower rates
There are no benefits
Earn double rewards
Lower rates, special discounts, easy-to-use
How do I collect Hotels.com Rewards nights?
Book 10 nights and right after check out nights will be added
You will collect 1 night for every night you stay at an eligible hotel. Nights will be added within 72 hours after check-out.
How do we calculate the value of the free night?
is the average nightly rate of the 10 nights you collected before taxes and fees
The value of your free night is equal to the average rate of the 10 nights you collected.
is the value of the last night stayed
if a silver/gold customer is calling you, what would you do?
Assist them
Perform security - Transfer Call to Silver/Gold department (Cold Transfer)
Perform security - Transfer Call to Silver/Gold department (Warm Transfer)
Perform a Cold Transfer
What is the difference between surcharge and complementary?
Surcharge: Amenities for an extra fee - Complementary: Amenities price included in the room rate
Surcharge: No extra charge - Complementary: Extra charge
Surcharge: Charge upon arrival - Complementary: Charge in advance
Which of the following are mandatory fees? (Not included in the room rate)
City Tax - Resort Fee
Resort Fee
Incidental Deposit - City Tax - Cleaning Fee - Resort Fee
Incidental Deposit - City Tax - Resort Fee
Choose the ones that describe best a hotel collect (Pay Later) reservation
You can pay using a credit or debit card.
The hotel will process your payment in their local currency
You can collect Hotels.com Rewards nights
You can redeem Hotels.com Rewards free nights.
Select the best option, special request disclaimer:
I will submit your request just keep in mind that this will be subject to hotel's availability upon arrival
I'm sorry but we do not guarantee this request
To make sure the property honor your request contact them because isn't guaranteed.
What is a group booking?
equal or more than 8 rooms
9 rooms or more
more than 7 rooms
8 rooms
When would you offer an ETE?
Indecisive client
When I exceed 7 min in the call
Not ready to book
Customer will call back to book the room
If you change or cancel your booking after 10:59 AM, 09/15/18 (Central European Time) you will be charged for 1 night (including tax). We will not be able to refund any payment for no-shows or early check-out. What is the cancellation/change policy?
Non-Refundable
Refundable
Before & After
Partially refundable
What is a credit card authorization?
demand (an amount) as a price from someone for a service rendered or goods supplied.
is a prepayment the remaining balance will be due at the check-in
is to check whether a card holder's Credit Card holds sufficient funds and is approved to purchase from a Merchant.
What is a Hotel Collect with deposit?
Hotel check customer credit card to verify if it is valid and has funds
Property collects an specific amount as prepayment after creating the booking to hold the room and the remaining balance will be due upon check-in or check-out
Can we apply Free Nights and Promotional Coupons in Pay Later bookings?
Yes
No
What is the link to earn miles with Capone Venture?
www.hotels.com/venture
www.hotels.com/caponeventure
www.hotels.com/adventure
www.hotels.com
