Font size
WorksheetsNTME 2018 | New Hire Assessment
Total questions: 53
Worksheet time: 27mins
Alabama Credit Union has a ____ __ ____ strategy.
Expanding and Growing
Grow Good Grow
Good To Grow
Good Grow Good
Which regulation deals with check hold policies?
Reg E
Reg CC
Reg D
What is considered a teller outage? (select all that apply)
Cash Over
Cash Short
Checks Out
One of the first things a MSR should do when handling a member transaction is read the MEMOs and the Member Diary in the Member Profile view.
True
False
What is the name of the ACU intranet?
AlabamaCU.com
AlabamaCUrewards
PortalSource
Lighthouse
What is ACU's online banking called?
Alabama online Banking
iBranch
iSite
ACUiBank
How much does Alabama Credit Union charge for E-Statements?
FREE
$1.00
$5.00
$3.00
Which of the following is the first step in the daily system procedure?
Login and Open a drawer in Branch Suite
Login to Spectrum
Login to EZ Teller
Login to ProDoc
MIC stands for...
Market Indicator Catalyst
Money Indicator Certificate
Market Index Certificate
Money Index Catalyst
Which of the following is not one of the five Shared Values
We've Got Your Back
We Get It Right
We Never Settle For Less
We'll Earn Your Smile
Engage our Community
What is the system you would use when cashing an on-us-check to run non-member information?
USGovSite
Eagle
Patriot
Patton
The ACU Wednesday morning Talent Development session is called...
ThinkNow
ThinkOn
ThinkTank
None of the above
All of the above
What is the charge for a money order?
FREE
50 cents
$2.00
$1.00
When doing a MBA deposit, which HAS to be verified while the member is in the teller window?
Cash
Check
Cash and Check
None of the Above
When a member wants ACU to strive to pay all their overdrafts (Checks/ACH/ATM/Debit), do they have Oops!Pay Complete or Oops!pay Limited?
Oops!Pay Complete
Oops!Pay Limited
Member Total Opt-Out
ACU Restricted Total Opt-Out
When should a CTR be done?
Cash over $2500.00
Cash over $5000.00
Cash over $10,000.00
Cash over $20,000.00
Under Regulation D, a member who has a savings account is only permitted to have up to ___ preauthorized or automatic withdrawals, telephone transfers, or transfers initiated by personal computer to another account at the same credit union or to a third party during a calendar month or statement cycle.
5
10
6
4
We should always strive to answer the phone within ____ rings.
2
3
4
5
What is the name of the FREE Financial Fitness program offered to members and employees?
Greenway
Greencourse
GreenPath
Greenline
ACU (Non-Youth) Checking Account types include all but...
Pink Ribbon
Basic
Senior Plus
Just Rewards
On-Track
Which Trust Account does ACU not open?
Revocable
Irrevocable
The ACU Billy Bear Youth Account is desgined for ages...
12 - 20
0 to 12
1 to 12
8 to 15
What is the minimum amount required to keep in a Billy Bear account?
A Billy Bear Account holder must keep a $25 share (savings) balance.
A Billy Bear Account holder must keep a $5 share (savings) balance.
A Billy Bear Account holder must keep a $20 share (savings) balance.
Why should you greet an individual every time they walk into the branch? (select all that apply)
Excellent Member Service
Great Security Precautions
You are not expected to do this
What is required to cash an on-us check for a non member?
Copy of ID
Run OFAC
$1.00 Fee
Call the member to verify the withdraw
What is ACU's routing number?
262277419
260001478
262277189
314074269
262275835
What is the Premium Debit Rewards number?
888-817-2002
855-798-0011
205-469-5752
800-754-4128
Where is the MICR number located in Branch Suite?
Checking Other Info Tab
Checking Detail Tab
Checking Main Tab
Checking History Tab
When cashing a check for a member, what should you do?
Verify the check is not fraudulent and give the member cash
Verify the check is not fraudulent, deposit the check into savings and give the member cash
Verify the check is not fraudulent, deposit the check into checking and give the member cash
What is required to become a member at Alabama Credit Union? (Select all that apply)
Meet at least one eligibility requirement
$1.00 one time membership fee
$5.00 share pledge
Soft credit inquiry
Hard credit inquiry
What does DAMPER stand for?
Date | Amount | Maker | Payee | Endorsement | Routing
Depositor | Amount | Maker | Payee | Endorsement | Routing
Date | Amount | Memo | Payee | Endorsement | Routing
Date | Account | Maker | Payee | Endorsement | Routing
What should be considered when placing a hold on a check? (Select all that apply)
Available Oops!Pay Limit
Number of NSF/OD
Active Direct Deposit
TrueChecks Suggestion
How well you like this member
How many times should you count cash being deposit by a member?
1 time - count the money into your drawer
2 times - count the money into of your calculator and again into your drawer
3 times - count the money verifying the amount to the member, count it into of your calculator and again into your drawer
Trust the member and put the money directly into your drawer
How many times should you count cash being withdrawn by a member?
1 time - count the money out of your drawer
2 times - count the money out of your drawer/dispenser and again into your calculator
3 times - count the money out of your drawer/dispenser, count the money into your calculator, and again to the member verifying the amount
Hand the cash directly to the member without verifying the amount
What items should be verified on the receipt before handing the receipt to the member?
Account Number
Member Name
Transaction(s) from/to the right suffix(es)
Account Balances (who is allowed to see the balances)
Funds Availability (if check hold was placed)
When looking at the History of a members accounts, what does the PTDD Trans code stand for?
Direct Deposit
Teller Transaction
Debit Card Transaction
Deposit done in Branch
Share Draft (On Us Check) done in Branch
When looking at the History of a members accounts, what does the SHDP Trans code stand for?
Direct Deposit
Teller Transaction
Debit Card Transaction
Deposit done in Branch
Share Draft (On Us Check) done in Branch
When looking at the History of a members accounts, what does the ATPS Trans code stand for?
Direct Deposit
Teller Transaction
Debit Card Transaction
Deposit done in Branch
Share Draft (On Us Check) done in Branch
How much money should I keep in my teller drawer?
If working on a cash dispenser- less than $5000.00
If working on a cash dispenser- less than $10,000.00
If working only in a drawer- less than $10,000.00
If working only in a drawer- less than $20,000.00
How are $20 dollar bills bundled?
20’s: 20 bills equaling $2000.00 (purple strap)
20’s: 100 bills equaling $1000.00 (purple strap)
20’s: 100 bills equaling $2000.00 (purple strap)
20’s: 100 bills equaling $1000.00 (yellow strap)
How are $100 dollar bills bundled?
100’s: 20 bills equaling $2000.00 (purple strap)
100’s: 100 bills equaling $10,000.00 (yellow strap)
100’s: 100 bills equaling $10,000.00 (purple strap)
100’s: 20 bills equaling $2000.00 (red strap)
How are $1 dollar bills bundled?
1’s: 200 bills equaling $200.00 (purple strap)
1’s: 100 bills equaling $100.00 (red strap)
1’s: 100 bills equaling $100.00 (yellow strap)
1’s: 100 bills equaling $100.00 (light blue strap)
A paperclip of bills equals ______ number of bills to make balancing easier?
20
100
25
50
We do not generally paperclip which two bill denominations?
$100s & $50s
$100s & $20s
$50s & $20s
$1s & $2s
How many "paperclips" make a bundle?
4 paperclips make bundle
5 paperclips make bundle
6 paperclips make bundle
3 paperclips make bundle
When looking at transaction history on an account, what does the transaction type CR represent?
Cash Received
Cash Dispersed
Check Received
Check Dispersed
When looking at transaction history on an account, what does the transaction type CD represent?
Cash Received
Cash Dispersed
Check Received
Check Dispersed
When looking at transaction history on an account, what does the transaction type KR represent?
Voucher Received
Multiple Received
Check Received
Check Dispersed
When looking at transaction history, how can you tell which team member completed transactions on the member's account recently?
Looking at the transaction TRAN code
Looking at the transaction TYPE code
Looking at the transaction ID code
Looking at the transaction SEQUENCE number
When working with Business Accounts, all transactions (except singular loan payments) should be processed through the __ suffix for the item count.
00 - Savings Suffix
50 - Savings Suffix
00 - Checking Suffix
50 - Checking Suffix
What is the recommended check hold category for Government checks, Cashiers/Certified/Teller checks, and "On-Us" checks drawn on an ACU Account?
Category 1 - Two Day Hold (2D)
Category 2 - Seven Day Hold (L7)
Category 3 - Fourteen Day Hold (ND)
Category 4 - Twenty-one Day Hold (SF)
Category 7 - Thirty Day Hold (DF)
What is the recommended check hold category for Payroll checks, Personal checks, and checks over $5000.00?
Category 1 - Two Day Hold (2D)
Category 2 - Seven Day Hold (L7)
Category 3 - Fourteen Day Hold (ND)
Category 4 - Twenty-one Day Hold (SF)
Category 7 - Thirty Day Hold (DF)
What is the recommended check hold category for suspected fraudulent checks presented?
Category 1 - Two Day Hold (2D)
Category 2 - Seven Day Hold (L7)
Category 3 - Fourteen Day Hold (ND)
Category 4 - Twenty-one Day Hold (SF)
Category 7 - Thirty Day Hold (DF)
