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WorksheetsISM CYK #2 7_1_2018
Total questions: 21
Worksheet time: 43mins
Aiesha wants to restrict TV in his child's room after 9pm. What tool can you use to assist her w this restriction?
CIC TOOL
How to by function tool
Screw driver
Data Calculator
My Sports Tool article in MyCSP tells you everything except
Streaming allows you to watch your favorite team anywhere
You can access games live on your smartphone, tablet, or computer/laptop
You can set your DVR remotely from your mobile devic
You can see an entire game in less than 60 minutes on REDZONE on your mobile device
The following are true regarding PPV Events
PPV rental expiration policy does not apply to PPV events.
Rental period ends when event ends.
Authorization does not apply the same way to PPV events
24 or 48 hour rentals are available so customers can re-watch events.
Kiara said ATT offers all these things, which one is she wrong about???
Customers can purchase any smartphone on AT&T Next or AT&T Next Every Year. There is no specific device brand
purchase required for offer eligibility.
AT&T Unlimited Plus and AT&T Unlimited Choice plans include a Video Loyalty Credit on eligible TV service Packages
and Cinemax is included at no charge
AT&T wireless customers can get entertainment their way. Plus, postpaid mobility customers can get Full screen free for a year
Only AT&T has the nation’s best data network.
Martin goes to Mexico all the time. He likes the Unlimited plus plan because it offers
Unlimited talk, text, and use of plan data in the U.S., includes Mexico and Canada.
No roaming charges for Mexico and Canada.
AT&T's fastest data speeds available.
15GB Mobile Hotspot per line on smartphones and tablets.
Free Popeye's 5 piece meal
Louis is an AT&T mobility and DTV customer who transfers large files from her laptop to PC and wants to make sure
he has the best resolution when streaming videos on large screens. He isn't sure which AT&T unlimited plan is the best fit for him. According to the AT&T Unlimited Plans (Plus and Choice) Hub – Consumer in MyCSP, the best plan for Louis would be:"
AT&T Choice Plan +
AT&T Unlimited Plus
AT&T Choice Plan
Obama Phone
Shaila loves new technology and always wants the latest and greatest. She is purchasing the new iPhone and isn't sure which AT&T Next plan is the best for her.
According to the AT&T Next and AT&T Next Every Year Offer Details in myCSP, the best plan for her is
The AT&T Next plan
The AT&T Next Every Year plan
The AT&T Mean Mug
The Bundle Buster
According to the Mobile Share Advantage (MSA) Offer Details in myCSP the Mobile Share Advantage Plan is a good fit as
there is (select all that apply):"
Sharable data.
No data overage charges.
Limited talk and text (domestic calling area).
Rollover data.
Unlimited texts from the U.S. to over 120 countries.
You use the Mobile Share Comparison
Tool (MSCT) article in myCSP to pull up MSCT and look at the proposed plan for his family. You explain to Mr. Peacock that youhave a tool that can propose a mobility plan based on current usage, but..
It is possible the Mobile Share plan comparison will be less than the most recent month of
The system displays available plans based on customer eligibility.
Customers must have one complete bill cycle post on their unified bill.
The tool is based on six-month average usage and you only have less than one month of usage.
According to the AT&T Smart Limits in myCSP. You can..(select all that apply)
Limit cellular data use during specific times of day or night.
Set Wi-Fi Reminders.
Turn internet off after dark
track the location of data users
AT&T Smart Limits article in myCSP explains that..
Check on calling and texting activity during the day or night.
Gain insight into phone use with weekly reports summarizing the amount of texting and calling activity.
Stay in touch by knowing who and how often the managed number is communicating with Contacts.
Receive custom alerts for text and call activity and receive new Contact alerts.
According to the AT&T Mobile Share Hub article the Mobile Share Data-Only Device plan is perfect because..
Eligible Devices include: Tablets, gaming devices, USM modems, netbooks, laptops and Mobile Hotspots.
You can use it to order Popeye's delivery
Tethering and Mobile Hotspots allows for up to five simultaneous devices.
This is to hard, i'm going to apply at Hardee's
Use the Customer Education Resources (Self-Care) Hub to help assist DTV customers with.. Choose all that apply
Uverse TV Lineup
DIRECTV User's Manuals - no paper, but can be e-mailed.
DIRECTV Mobile - receive special offers via text message.
DIRECTV.com- confirm customer registered their account online.
Uverse data requirements
According to the 363023 U-verse TV Hub in myCSP U-verse is cool because
The U-verse HD-ready Total Home DVR (THDVR) is included free for life.
With U-verse she can enjoy TV anywhere in the home with a wireless receiver.
The U-verse TV experience is available on a TV, PC, smartphone, and tablet.
The Uverse TV experience is the least expensive cable option
Use the Customer Service Summary myCSP article to help customers understand (all that apply)
Bill Details -Includes one-time charges, ongoing monthly charges, proration (if applicable), taxes, surcharges, and fees for
each line.
One-time Charges & Credits - Displays charges, such as upgrade fees.
Bill Cycle & Proration Information.
Channel Line up
You use the Cool Factors- Features/Benefits DIRECTV Bundles myCSP article to find info regarding..
Customers can use their tablet as a remote or use their voice on their smartphone to find a movie or show.
Customers can use the DIRECTVAPP for tablet and smartphones; watch on the go and browse the guide to schedule a
movie or show.
With AT&T, you can watch, browse and stay connected virtually anywhere, on your Tv or mobile device.
Coolest instructors always work for AT&T
Your customer has a Mobile phone, tablet, laptop eReader and Xbox. He uses Real-time, interactive, multiplayer gaming. You determine that the issue with slowness is since he uses quite a bit of devices but has Basic internet service and Wi-Fi.
According to the Understanding Internet Speed in myCSP the best plan for this customer would be
10MBPS
20MBPS
15MBPS
Comcast Cable
Ms. Hicks is excited. She recently moved and ordered DIRECTV, and AT&T Internet however she is confused because she was only given one install date. She is concerned as she works two jobs and is a single mother so cannot miss work. So, she scheduled the install on one of her few days off. You assure her that AT&T dispatches one technician who is trained to install both DIRECTV and AT&T Internet - The installation occurs in one appointment.
Use the Single Dispatch – ISM in myCSP to verify she has one appointment for both (select all that apply):"
Look for indicator on Interaction homepage "Single Dispatch Order Pending."
Check U-CRM for the Single Dispatch due date.
Check OPUS for the Single Dispatch due date.
Look for indicator on Summary page "Single Dispatch Order Pending."
Jaraea called in. The tech that came out to install her DIRECTV didn't understand why they were sending him out since he was across town and by the time he got there it was 35 minutes before his shift was over and he is not authorized to work overtime. He did what he could but did not finish.
You use the Single Dispatch - ISM myCSP article to Provide Premium Support and explain to Jaraea that you are going to need her: (select all that apply):"
Primary TN
DIRECTV Account number
Preferred CBR if different than primary TN
Social Security Number
Home Wiring Protection
(HWP) will not only help with wiring issues; it also has a promotion. You explain to the customer that:"
That this is your 1st day taking calls and your better assisting in face to face situations
All customers who order HWP are eligible for a $25 AT&T Visa Reward Card.
All customers who order HWP are eligible for a $50 AT&T Visa Reward Card.
All customers who order HWP are eligible for a $75 AT&T Visa Reward Card.
You have used the myCSP Speed Comparisons AT&T Internet/IP-DSL article to determine the best speed for your customer's usage and proposed that they upgrade to Internet 1000 because
It's lightning fast
You can download 25 songs in under 1 second
Download a 2-hour HD movie in 45 seconds
Its free for the 1st month
