WorksheetsConnectel, ATC, Condor & Omni Assessment Test (June 2 of 2)
Total questions: 10
Worksheet time: 2mins
If Connectel customer asked to add a hunt feature to their line, create a task and assign to Leah.
True
False
If ATC customer is disputing a charge from their credit card and it is not reflected on customer's account, _______.
Send an email to Jack giving details of the dispute
Send an email to Sol giving details of the dispute
Send an email to Leah giving details of the dispute
none of the above
If Connectel customer reported No Dial Tone on their Fiber line, have the customer reset the FIOS box and create a ticket if line is still not fixed.
True
False
We can no longer ____________ since it will be discontinued.
offer Concord to new customers & process renewals
process renewals
offer Concord to new customers
none of the above
Adding the hunt feature for a Connectel line has a non recurring fee of ___.
$45
$15
$25
$2.95
Existing lifeline plans include the same features as the regular Connectel plans except ______.
Inside Wire Maintenance
Voicemail
Call forwarding
b & c
ATC number cannot be ported out if it is already suspended.
True
False
Once received, port out requests for ATC customers with "Telco" account are processed within _____.
1 month
7-10 business days
the same day (automatically)
2 weeks
Connectel hunt feature has a monthly recurring fee of ________.
$15
$4.95
$2.95
none of the above
If Connectel customer asked to speak with Mrs. Stern, advise them to call 6467227211, which is her direct number.
True
False
