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Customer Value Stories

Total questions: 20

Worksheet time: 10mins

Name
Class
Date
1.

What 3 attributes determine the 'value' of cap hpi's products?

a)

Quality, Service & Speed

b)

Service, Accuracy & Availability

c)

Accuracy, Service & Quality

d)

Service, Accuracy & Demand

2.

The first customer value story has been based on which sector?

a)

Insurance

b)

OEM

c)

Finance

d)

Retail

3.

How many different chocolate's are there in a box of Quality Streets?

a)

12

b)

7

c)

13

d)

9

4.

In June 2018 how many vehicle IDs were valued in Black Book?

a)

67,691

b)

6,769

c)

670,691

d)

679

5.

Which company was voted as providing the worst customer service in 2017?

a)

Waitrose

b)

Marks and Spencer's

c)

British Airways

d)

Sky

6.

How many combined years' experience in the motor industry does the 8 person Black Book team hold?

a)

100 years

b)

27 years

c)

170 years

d)

240 years

7.

How much could an average franchised dealer expect to earn by using cap hpi's data compared to the competition?

a)

£1.3k

b)

£116k

c)

£24k

d)

£100k

8.

Compared to our own data, our competitors undervalued vehicles by...?

a)

52%

b)

23%

c)

7%

d)

15%

9.

Our customers trust our data, out of 24 million HPI checks completed in 2017 what percentage resulted in a query?

a)

< 1%

b)

3%

c)

7%

d)

15%

10.

Which competitor's have cap hpi's accuracy been tested against?

a)

CDL, Glass's and Cazana

b)

Cazana, Experian and CDL

c)

Glass's, CDL and Experian

d)

Experian, Glass's and Autotrader

11.

According to AM online, which was the most reliable car brand in 2018?

a)

Volkswagen

b)

Hyundai

c)

BMW

12.

Experian are open for 245 days a year between 9am - 5pm, HPI are open to offer support to our customers from 8am - 6pm, but how many days are we open a year?

a)

357

b)

363

c)

360

d)

275

13.

Which independent institution are we working with to validate the customer value story?

a)

Bradford College

b)

LGI

c)

Leeds University

d)

University of Lincolnshire and Humberside

14.

In a sample of 4,817 vehicles, what percentage of our retail transacted valuations were closer to the actual sold price compared to Glass?

a)

81%

b)

33%

c)

68%

d)

54%

15.

How many individual interactions do Customer operation have each month?

a)

12,000

b)

5,000

c)

26,000

d)

22,000

16.

What has been the average valuation accuracy over the last 12 months when comparing valuation accuracy to sold prices, according to the Operations Scorecard?

a)

99.86%

b)

91.3%

c)

100%

d)

101.72%

17.

Which of the below does not translate to quality?

a)

جودة

b)

HABITUS

c)

QUISQUILIAE

d)

KVALITEET

18.

How often are our black book values updated?

a)

Weekly

b)

Daily

c)

Hourly

d)

Monthly

e)

Never

19.

When was black book live introduced?

a)

2012

b)

2000

c)

1979

d)

2017

20.

What does 'cap' stand for?

a)

Car Auction Prices

b)

No one is 100% sure

c)

Clear Automotive Pricing

d)

Cars Are Pricey

e)

All of the above