NEW
Font size
WorksheetsCustomer Value Stories
Total questions: 20
Worksheet time: 10mins
What 3 attributes determine the 'value' of cap hpi's products?
Quality, Service & Speed
Service, Accuracy & Availability
Accuracy, Service & Quality
Service, Accuracy & Demand
The first customer value story has been based on which sector?
Insurance
OEM
Finance
Retail
How many different chocolate's are there in a box of Quality Streets?
12
7
13
9
In June 2018 how many vehicle IDs were valued in Black Book?
67,691
6,769
670,691
679
Which company was voted as providing the worst customer service in 2017?
Waitrose
Marks and Spencer's
British Airways
Sky
How many combined years' experience in the motor industry does the 8 person Black Book team hold?
100 years
27 years
170 years
240 years
How much could an average franchised dealer expect to earn by using cap hpi's data compared to the competition?
£1.3k
£116k
£24k
£100k
Compared to our own data, our competitors undervalued vehicles by...?
52%
23%
7%
15%
Our customers trust our data, out of 24 million HPI checks completed in 2017 what percentage resulted in a query?
< 1%
3%
7%
15%
Which competitor's have cap hpi's accuracy been tested against?
CDL, Glass's and Cazana
Cazana, Experian and CDL
Glass's, CDL and Experian
Experian, Glass's and Autotrader
According to AM online, which was the most reliable car brand in 2018?
Volkswagen
Hyundai
BMW
Experian are open for 245 days a year between 9am - 5pm, HPI are open to offer support to our customers from 8am - 6pm, but how many days are we open a year?
357
363
360
275
Which independent institution are we working with to validate the customer value story?
Bradford College
LGI
Leeds University
University of Lincolnshire and Humberside
In a sample of 4,817 vehicles, what percentage of our retail transacted valuations were closer to the actual sold price compared to Glass?
81%
33%
68%
54%
How many individual interactions do Customer operation have each month?
12,000
5,000
26,000
22,000
What has been the average valuation accuracy over the last 12 months when comparing valuation accuracy to sold prices, according to the Operations Scorecard?
99.86%
91.3%
100%
101.72%
Which of the below does not translate to quality?
جودة
HABITUS
QUISQUILIAE
KVALITEET
How often are our black book values updated?
Weekly
Daily
Hourly
Monthly
Never
When was black book live introduced?
2012
2000
1979
2017
What does 'cap' stand for?
Car Auction Prices
No one is 100% sure
Clear Automotive Pricing
Cars Are Pricey
All of the above
