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WorksheetsRate Plans and Features
Total questions: 19
Worksheet time: 10mins
What is the SOC for T-mobile 1 ( SINGLE LINE)
FRLDTA
TM1TI
SCFP20
FAMALL10
How much the MRC if customer has a T-mobile one (2 Lines) and 1 Tablet Line?
$130
$185
$155
$120
What is the Document Number for T-Mobile One Voice: Postpaid (TI)
DOC-424584
DOC-424845
DOC-428452
DOC-424854
How to pull up T-mobile one Plan Voice : Postpaid (TE)
Plans & Services - T-mobile One - T-Mobile ONE Voice: Postpaid (TI)
Plans & Services - Postpaid - T-Mobile Essentials Voice: No Credit Check (TE)
Plans & Services - Postpaid - T-Mobile Essentials Voice: Postpaid (TE)
Plans & Services - T-mobile One - T-Mobile ONE Voice: Postpaid (TE)
Can customer get T-Mobile One plan Military on Prepaid or with NCC?
YES
NO
True or False (T-mobile One Military)
If verification is not completed within 45 days of adding a T-Mobile ONE Military plan, customer's plan will be moved to T-Mobile ONE Voice with no military discount.
True
False
What ADM stands for?
Activity Duties Militaries
Affection Defection Manifestation
Active Duty Military
Active Duty Mititary
(T-Mobile One Military)
If the account does not have the ADM indicator or the T-Mobile ONE Military Verification SOC what the customer needs to do?
The customer will need to verify their military eligibility in the mountain and jump off the cliff
The customer will need to verify their military eligibility at the store
The customer will need to verify their military eligibility online
The customer will need to verify their military eligibility to their family
How much is the MRC for customer's who has a T-Mobile ONE Military with 9 Lines on their account?
$185.00
$155.00
$270.00
$225.00
(T-Mobile One Military)
What if the military person leaves the account/passes away. Will they still get to keep the discount?
No!
Absolutely!
Things that need you to tell the customer before adding Family Allowance except one.
The Family Allowances and the Block Roaming feature do not function while roaming internationally.
Family Allowance settings do not work over Wi-Fi or with Wi-Fi calling.
Go to the t-mobile store to set it up
If you change your plan or Family Allowances feature, you will need to set up the service again after adding the bundle, so it's important for you to record their settings before adding this feature so your setup can be duplicated.
TRUE or FALSE
Family Allowance is being added per line.
TRUE
FALSE
Who can edit Family Allowance?
Parent Line
Child Line
Customer Care
Tita's Line
How many screen does Free Netflix on Us?
4 Screen
3 Screen
2 Screen
1 Screen
What is the Website where customer can check if the country is under Stateside International Feature?
http://www.t-mobile.com/coverage/calling-international
http://www.t-mobile.com/coverage/international-calling
http://www.t-mobile.com/coverages/internationals-calling
http://www.tmobile.com/coverage/ international-calling
Will the customer be charge if he/she will received an incoming call from overseas caller?
Yes
No
Maybe
I dont know why im here :(
TRUE or FALSE
Stateside International is being added per Account.
True
False
How much is the per minute call in Trinidad and Tobago under Simple Global?
$0.35/min
$0.15/min
$0.25/min
$1.25/min
How many countries is included in Simple Global ?
Over 212 countries
210 countries
Over 210 countries
212 countries
