WorksheetsRate Plans, Services & Features UPDATED ***
Total questions: 21
Worksheet time: 21mins
How much is the customer's expected bill if they are on a T-Mobile One (TI) for three lines enrolled to Autopay. One line has the One Plus feature added?
$155 taxes and fees included
$170 taxes and fees included
$155 before taxes and fees
$150 taxes and fees included
How much savings can the customer get if they will convert a T-Mobile One (TI) account with 4 lines and under Autopay, all lines has the One Plus feature? to the T-Mobile One W/ One Plus Family (TI)?
$25
$10
$20
$35
How much is a stand-alone One Plus Feature?
$20
$15
$10
FREE
What is the value of the Netflix On Us Standard?
$10.99
$8.99
$13.99
$5.99
What is the value of the Netflix On Us Premium?
$10.99
$11.99
$12.99
$13.99
What is the first thing we need to check in demonstrating self service options for customer's who would like to manage their family allowance services on their T-Mobile App or My.t-mobile.com?
Ensure that the customer is on T-Mobile One Plan
Ensure that the customer has a credit/debit card readily available to pay for the Family Allowance Feature.
Ensure that the FAMALL10/FAMALLOW/FAMALW0 is active at a BAN level on the customer's account.
Ask them if they have requested for Family Allowance to be added.
This rate plan is only available to customers who are 55 years old and above.
T-Mobile One 55 +
T-Mobile One Military
T-Mobile One w ONE PLUS Family (TI)
T-Mobile ONE Seniors
This feature gives customers the option to block all chargeable downloads billed through T-Mobile.
Content Blocking
International Long Distance Barring
Pinport Validation
Family Allowance
What optional feature do we need to add to a T-Mobile One Essentials (TE) customer who goes to a Simple Global
Country and would like to access their data for a period of time while roaming internationally?
Stateside International Talk
24 Hour Global pass
International Data Pass
One Plus
This plan is intended for a maximum of two voice lines but can be combined with other line types such as MI, Wearable and Digits.
Simple Choice North America
Unlimited Talk and Text Only
T-Mobile One Essentials (TE)
T-Mobile One 55 +
True or False: There is a maximum of 2 Unlimited 55+ Voice lines per BAN, with a maximum of one Unlimited 55+ BAN per customer/SSN.
True
False
What Un-carrier moves are NOT available for customers who are under T-Mobile One Essentials (TE)? (Select All that apply)
Gogo Inflight
T-Mobile Tuesdays
Binge On
Netflix On Us
Simple Global data
How much would be the per minute rate for calling in a Simple Global Country?
$0.20
$0.25
$0.50
FREE
Select the bundle of features that are already included in a plan such as T-Mobile ONE and Essentials and do not need a separate SOC to be added on the optional features field.
Mobile Without Borders; Simple Global; Family Allowances
Netflix On Us; Mobile Without Boarders; Stateside International Text
Simple Global; Mobile Without Borders; Stateside International Text
True or False: After a rate pan change, experts need to manually add the data plan soc per line to ensure customer gets to enjoy the services as a whole.
True
False
How many lines must an account have in to receive Family Allowances for free (not with Netflix on Us)?
Customer will never have a free family allowance feature.
Customer who activate 3 lines of service will not have a pay for the Family Allowance feature because it will automatically be included in the plan.
Customers with T-Mobile ONE Voice TI postpaid plans with a single line only will see a $5 charge for Family Allowances and then a $5 credit each month, making this feature free.
Customers with T-Mobile ONE Voice TI postpaid plans with 2 or more lines only will see a $5 charge for Family Allowances and then a $5 credit each month, making this feature free.
What type of number can be blocked by Family Allowance? (Select all that apply).
Blocked, private & unknown numbers
1-800 toll free or 1-900 numbers
411 Directory Assistance
10 - Digit mobile numbers
What steps are taken if a customer is not receiving their Netflix On Us discount? (Select all that apply).
Check the customer's account for a T-Mobile ONE Voice: Postpaid TI plan with 2 or more lines. See Netflix On Us for a complete list of eligible plans.
Ensure the customer has a Netflix On Us SOC active on the account.
Check if customer has already redeemed their Netflix subscription via a link sent to them by Care.
Advise customer to subscribe via credit or debit card thru the Netflix App.
How long do account changes take to complete after we make the account change in the billing system?
Most account changes take up to two hours to complete.
Most account changes take up to three hours to complete.
Real time.
Most account changes take up to an hour to complete.
What is the maximum speed of a Simple Global data connection?
256 kbps
up to 128 kbps
up to 546 kbps
1 GB
How much is a Stateside International stand alone feature?
$10
$15
$20
$5
