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WorksheetsSuperhipermegaEASY
Total questions: 6
Worksheet time: 3mins
If a pledge agency calls on behalf of the customer's account, they will need to verify the account holder's name and address to access the account. You can share balance and payment history information too. Please gather the caller's name and their agency for notation purposes.
True
False
If the caller is a decision maker or authorized name: They can do everything EXCEPT process a renewal, transfer of service, move out or adding another premise to the existing account.
True
False
If a customer confirm we have accepted their payment but doesn't show on their account we review the account in account information section of SS and we make sure the payment is not posted on the a customer's account then we proceed with a lost payments call note.
True
False
For a money order lost payment customer will need to send this information:
-Amount customer paid, pin number, approval code and copy of receipt.
-Amount customer paid, date, money order name and copy of receipt.
-Amount customer paid, date and copy of receipt.
The Frontier Utilities app is able to be downloaded on every app store.
True
False
Choose the correct ones:
-Refunds are processed according to the most recent payments on the customer's ledger.
-The refund process works the same for prepaid and postpaid customers
-Open accounts begin processing 10 after the final meter read
