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Marketing - Rosebank College Challenge

Total questions: 30

Worksheet time: 21mins

Name
Class
Date
1.

Identify the customer segmentation base / dimension used in the following example: "The BMW 3 series targets a customer group that earns over R30 000 per month".

a)

Demographic

b)

Geographic

c)

Psychographic

d)

Behavioural

2.

Identify the customer segmentation base / dimension used in the following example: "Powerade targets its energy drink to athletes".

a)

Demographic

b)

Geographic

c)

Psychographic

d)

Behavioural

3.

Identify the customer segmentation base / dimension used in the following example: "Maggi's 2 Minute Noddles targets an urban market".

a)

Demographic

b)

Geographic

c)

Psychographic

d)

Behavioural

4.

Identify the customer segmentation base / dimension used in the following example: "Parker Pen targets its customers with pens for a particular occasion".

a)

Demographic

b)

Geographic

c)

Psychographic

d)

Behavioural

5.

Identify the customer segmentation base / dimension used in the following example: "Nike targets its existing customers with the benefits of brand loyalty".

a)

Demographic

b)

Geographic

c)

Psychographic

d)

Behavioural

6.

__________________ is the process of dividing a very broad heterogeneous group of individuals into segments that are homogeneous.

a)

Targeting

b)

Segmentation

c)

Division

d)

Focusing

7.

By targeting students between the ages of 18 and 25, 5FM is making use of _______________ segmentation:

a)

Demographic

b)

Geographic

c)

Pychographic

d)

Behavioural

8.

By targeting students who live in urban areas, Varsity College is making use of _______________ segmentation:

a)

Demographic

b)

Geographic

c)

Pychographic

d)

Behavioural

9.

The Living Standards Measurement (LSM) segmentation tool is based on:

a)

Wealth

b)

Geography

c)

Access

d)

All of the above

10.

LSM variables include:

a)

Hot running water

b)

Electricity

c)

M-Net or DSTV subscription

d)

All of the above

11.

Which of the following factors affecting consumer behaviour is associated with cultural factors?

a)

Motivation

b)

Values and norms

c)

Family

d)

Reference groups

e)

Social class

12.

Which of the following factors affecting consumer behaviour is associated with personal factors:

a)

Beliefs and attitudes

b)

Lifestyle

c)

Culture

d)

Family

e)

Reference groups

13.

Which of the following factors affecting consumer behaviour is associated with psychological factors:

a)

Beliefs and attitudes

b)

Culture

c)

Sub-culture

d)

Social class

e)

Family

14.

Which of the following factors affecting consumer behaviour is not associated with personal factors:

a)

Age and Life cycle stage

b)

Occupation

c)

Economic stage

d)

Lifestyle

e)

Culture

15.

Which marketing concept(s) best describes the statement “…Involves satisfying customer needs and wants”? Select all that apply.

a)

Customer loyalty

b)

Customer value

c)

Marketing research

d)

Customer satisfaction

e)

Production orientation

16.

Which marketing concept best describes the statement “…post-purchase uncertainty”?

a)

Safety needs

b)

Social needs

c)

Esteem needs

d)

Self-actualisation needs

e)

Cognitive dissonance

17.

Which marketing concept best describes the statement “…Need for protection”?

a)

Physiological needs

b)

Safety needs

c)

Social needs

d)

Esteem needs

e)

Self-actualisation needs

18.

Which marketing concept best describes the statement “…Basic needs required for survival”?

a)

Physiological needs

b)

Safety needs

c)

Social needs

d)

Esteem needs

e)

Self-actualisation needs

19.

Which of the following is NOT one of the Five (5) stages in the Marketing Evolution?

a)

Simple Trade Era

b)

Production Era

c)

Sales Era

d)

Marketing Department Era

e)

The Marketing Customer Era

20.

Which of the following Five (5) stages is the first stage in the Marketing Evolution?

a)

Simple Trade Era

b)

Production Era

c)

Sales Era

d)

Marketing Department Era

e)

The Marketing Customer Era

21.

Which of the following Five (5) stages is the recent stage in the Marketing Evolution?

a)

Simple Trade Era

b)

Production Era

c)

Sales Era

d)

Marketing Department Era

e)

The digital marketing era

22.

Which of the following is NOT one of the five (5) steps in marketing research process?

a)

Defining the problem

b)

Analysing the situation

c)

Getting problem-specific data;

d)

Interpreting the data

e)

Evaluating alternatives

23.

Which of the following is the last stage in the five (5) steps of marketing research process?

a)

Defining the problem

b)

Analysing the situation

c)

Getting problem-specific data;

d)

Interpreting the data

e)

Solving the problem.

24.

Match the above picture with correct marketing product classifications.

a)

Shopping products

b)

Speciality products

c)

Unsought products

d)

Convenience products

25.

Match the above picture with correct marketing product classifications.

a)

Shopping products

b)

Speciality products

c)

Unsought products

d)

Convenience products

26.

Match the above picture with correct marketing product classifications.

a)

Shopping products

b)

Speciality products

c)

Unsought products

d)

Convenience products

27.

Indicate which characteristics of a good brand matches the above picture.

a)

Short

b)

Simple

c)

Easy to pronounce

d)

Describes a product / benefits

28.

At which stage of the Product Life Cycle is the product(s) illustrated in the picture above?

a)

Introduction

b)

Growth

c)

Maturity

d)

Decline

29.

At which stage of the Product Life Cycle is the product(s) illustrated in the picture above?

a)

Introduction

b)

Growth

c)

Maturity

d)

Decline

30.

At which stage of the Product Life Cycle is the product(s) illustrated in the picture above?

a)

Introduction

b)

Growth

c)

Maturity

d)

Decline