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WorksheetsSec 3NT EBS Quiz 1 - Mr & Mrs Brown
Total questions: 20
Worksheet time: 40mins
Mr Brown and family would like visit three ethnic quarters.
Name three ethnic quarters that can be found in Singapore.
Geylang Serai, Little India, Memories at Old Fort Factory
Kampong Glam, Chinatown, Reflection at Bukit Chandu, Joo Chiat
Little India, Chinatown, Joo Chiat, Haji Lane
Kampong Glam, Little India, Joo Chiat, Chinatown
Which of the various places of interest below is the category of Museum and Historical Sites?
Reflections at Bukit Chandu
Sungei Buloh Wetland Reserve
Singapore Botanic Garden
East Coast Park
What is MICE?
Meetings, Incorporate, Conferences, Exhibitions
Meetings, Incentives, Conferences, Exchange
Meetings, Incentives, Conventions, Exhibitions
Meetings, Incorporate, Conventions, Exhibitions
The following are the reasons for Mr Brown to stay in a serviced apartment.
1) Offer more space and convenience for people travelling together with family.
2) Cheaper compare to hotel if stay for a long period of time.
True
False
Which of the following is NOT the main characteristics of boutique hotel?
Provide an exceptional and personalised level of accommodation and services
Each room usually has a special design
A ballroom is available
Room rates are same as of deluxe hotels
Name one boutique hotel that can be found in Singapore.
Wanderlust Hotel
Fullerton Hotel
Ritz Carlton Hotel
Hotel 81
Facilities are built /installed to cater to needs of guests.
Amenities are provided in hotel rooms for the convenience of guests to make their stay comfortable.
In the correct order of
(Facilities 1, Facilities 2, Amenities 1, Amenities 2),
which of the following are correct examples?
Swimming Pool, Complimentary Newspaper, Toiletries, Bluetooth Speakers
Gym, Complimentary Newspaper, Toiletries, Bluetooth Speakers
Mini Bar, Complimentary Newspaper, Ballroom, Spa
Ballroom, Spa, Mini Bar, Complimentary Newspaper
Mr Brown would like to bring Mrs Brown to an Italian fine dining restaurant.
Where are fine dining restaurants usually found?
Deluxe Hotel
Luxury Hotel
Boutique Hotel
Any Resorts
From the box of characteristics, identify one quality of service for a fine dining restaurant such as Jade and Odette.
The staff accept orders in advance and deliver the food to the requested location at the correct time.
The wait staff provide activity sheets and play area for the children.
The staff are required to process a customer’s order quickly when it is placed at the service counter.
The wait staff have a good knowledge of the food served and the culture where the food comes from.
Mrs Brown who is working as a part-time geography teacher is taking her Secondary 3NA students on a seven day trip to Brazil to study the Amazon Rainforest.
Identify the type of tourist Mrs Brown and her students in Brazil.
Business tourist
Leisure tourist
Ecotourist
Mature tourist
Mr Brown will be going for a short shopping spree for his medical supplies n Singapore for a few hours before he continue his flight to Egypt.
What type of tourist is Mr Brown?
Stopover tourist
Medical tourist
Business tourist
Leisure tourist
Name three retailing activities.
Sell them in small quantities to retailers
Buy products in bulk from manufacturers and producers
Keeping the store in good condition
Providing after sales service
E-retailers like Lazada typically operate their businesses online and do not have a physical store.
What are the two reasons for Lazada to operate their business online?
The shop is open 24 hours so that customers can shop anytime.
Customers save time as no need to go down to the store to shop.
Lower the operating cost for the Lazada
Customer can view the shop anytime of the day.
Store retailing involves all physical activities that take place in a physical store like Takashimaya.
What are the two main characteristics for a retail outlet like Takashimaya?
Occupy more than one floor
Extremely large store areas
Sells specific range of products
Located in major shopping centres
Name one direct competitor for Takashimaya
BHG
Watson
7-Eleven
Giant
Mrs Brown had just open a bakery at Orchard Avenue.
She employed you as the store manager while the Jim as the cashier. She handed you cheques to be given to the vendors for the purchase of oven, mixers, flour and receipt papers.
Which of the following is correct?
(Capital - C, Enterprise - E, Land - L, Labour - LB
C: Oven, Mixers, Cheque
E: Mrs Brown
L: Flour
LB: Cashier and Store Manager
C: Oven, Mixers
E: Mrs Brown
L: Flour
LB: Cashier and Store Manager
C: Oven, Mixers, Cheque
E: Mrs Brown
L: Flour, Orchard Avenue
LB: Cashier and Store Manager
C: Oven, Mixers
E: Mrs Brown
L: Flour, Orchard Avenue
LB: Cashier and Store Manager
Mrs Brown would like you to conduct a personal survey.
Identify, two points that would help you to conduct a successful personal survey.
Introduce yourself to the respondent
Approach as many customers as possible, be it adult or child
Ask the respondent if he/she is willing to answer the questions
Ask if respondent wants you to explain the purpose of the survey
In a survey, you will need to ask mostly open ended questions to find out what the customers truly want.
True or False
True. This is because the business can understand the customers and find out what the customers truly want.
False. This will encourage the respondents to do the survey.
While conducting the survey, it is still important for you to take care of your grooming as you are representing the bakery.
Which of the following are not a good hygiene practice? Select best three answers.
Brush teeth daily
Change uniform at least every 2 days unless dirty.
You may keep your nails long as long as it is clean
You may have coloured and trendy hairstyle as long as it is neat.
Mrs Brown engaged a vendor to run some Sales Promotion for the bakery.
Which of the two are not the sales promotion techniques.
Contests
Special Events
Gift
Loyalty Rewards Program
Sponsorships
