WorksheetsCOR
Total questions: 15
Worksheet time: 4mins
DOC-415528 is Change of Responsibility (COR) - Existing customer
TRUE
FALSE
DOC-439581 is Change of Responsibility (COR) - Potential customer
TREU
TRUE
FALSE
FASLE
Anyone on the account can contact T-Mobile to start the process for a COR.
TRUE
FALSE
What circumstances make the line ineligible for COR?
Past due
Involuntarily suspended
Answer not mentioned.
On payment arrangements.
What memo code needs to be used when pasting the agreement script into the account memos?
BILLING
ACCOUNT MAINTENANCE
COR
For COR, how long is the agreement in the memos good for?
15 Days
24 Hours
7 Days
30 Days
According to the disclosures, who is responsible for the current balance on the account?
The new customer
The existing customer
Both Customers
None
What happens to the coverage device after a COR?
The coverage device does not transfer with the COR. They must return the coverage device in working condition to avoid a replacement fee of up to $150.
The coverage device does not transfer with the COR. They must return the coverage device in working condition to avoid a replacement fee of up to $400.
The coverage device does not transfer with the COR. They must return the coverage device in working condition to avoid a replacement fee of up to $350.
The coverage device can be transferred with the COR. They must return the coverage device in working condition to avoid a replacement fee of up to $400.
QV and samson can be used for sending OTP, and the existing customer must verify a One Time PIN before a Move Authorization can be created
TRUE
FALSE
Once all of the line release scripting has been read, a memo has been created, and a One Time PIN has been verified, what system steps will you need to complete before a potential customer would be capable of taking responsibility for the line?
In Samson, on the Agreement tab, click Actions from the top navigation menu.
Access Samson and complete a Move Authorization to the line completing the COR.
Click Move Authorization.
In the Move Authorization window, select the mobile number completing the COR and click Save.
The first step in helping a potential customer take over a line in a COR is confirm COR memo was created on the existing customer's account within 30 days.
TRUE
FALSE
According to the disclosure, the potential customer must be at least 18 years old for COR to be approved.
FALSE
TRUE
In order to transfer the EIP Balance in a COR, both the existing and potential customers need to agree to the transfer.
TRUE
FALSE
Customer has a JUMP! On Demand Lease, they able to transfer that with the COR.
TRUE
FALSE
According to the steps for transferring an EIP balance in a COR to a potential customer, if the potential customer does not agree to the e-Signature, the transaction is automatically cancelled in 4 days.
TRUE
FALSE
