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COMMUNICATION

Total questions: 12

Worksheet time: 7mins

Name
Class
Date
1.

What is communication?

a)

the transfer and understanding of meaning

b)

communication between two or more people

c)

all the patterns, network and system of communications within an organization

d)

talking to people

2.

which is exclude the function of communication

a)

control

b)

emotional expression

c)

story telling

d)

motivation

e)

information

3.

What is the message converted to symbolic form?

a)

noise

b)

encoding

c)

decoding

d)

channel

4.

what is the receiver's retranslation of the message

a)

noise

b)

decoding

c)

encoding

d)

channel

5.

which one interpersonal communication barriers that always happen to student?

a)

national culture

b)

language

c)

emotions

d)

information overload

6.

What is the barriers of communication when the information was deliberate manipulation to make it appear more favorable to the receiver?

a)

defensiveness

b)

emotions

c)

filtering

d)

information overload

7.

Which one is not the overcoming the barriers to effective interpersonal communication

a)

emotional

b)

use feedback

c)

simplify language

d)

listen actively

8.

which one the most system that use for online shopping?

a)

email

b)

instant messaging

c)

electronic data exchange (EDI)

d)

voice-mail

9.

Which one the types of network system that an internal network that uses internet technology and is accessible only to employee?

a)

intranet

b)

extranet

c)

WIFI

d)

internet

10.

which one the view that conflict is a natural and inevitable outcome in any group?

a)

traditional view

b)

human relation view

c)

interactionist view

d)

feminist view

11.

what is the skills that sometimes call as delegation and it's the assignment of authority to another person to carry out specific activities?

a)

negotiation

b)

presentation

c)

empowerment

d)

conflict management

12.

what is the skill when a process in which two or more parties who have differences preferences must make a joint decision and come to an agreement?

a)

negotiation

b)

presentation

c)

conflict management

d)

empowerment