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WorksheetsPayment Arrangement
Total questions: 20
Worksheet time: 10mins
When is an account considered past due?
An account becomes past due if the entire balance is not paid and posted by the close date.
An account becomes past due if the entire balance is not paid and posted by the due date.
Is there a grace period prior to collection treatment on accounts?
yes
maybe
no
bye ka oi
Which of the following are true in regards to payment arrangements? Select all that apply.
The payment support fee still applies if setup with a representative.
Arrangements can vary from a one-time installment due within 10 days or multiple installments with intervals due in 7 to 14 days.
The minimum amount for a payment arrangement must include the past due amount, plus restore fee(s), plus the payment support fee.
Include an Extended Payment Schedule which is setup by Financial Care or Gen Care.
What does POP stand for, and what is it?
Proof of Payment
Point Of Payment
Payment On POS
What fee(s) must a customer be made aware before setting up a payment arrangement? Select all that apply
$8.00 Fee
OCAFEE
$20.00 Restore Fee
Once a Payment Arrangement (PA) or Proof of Payment (POP) is set up, can it be deleted, changed, or extended?
Yes
No
What MUST you disclose to the customer when setting up a Payment Arrangement?
You MUST share the Terms and Conditions and other advisements from the policy to the customer and you should check for customer understanding.
Relevant Information
Nothing
When can we Delete a PA?
Customer is requesting an extension for the PA
Customer made an error and calls within 24 hours to explain that the PA was set for the wrong date.
Customer said we set up on the wrong dates. Upon checking there were NO notes documenting what the customer says.
Customer said he can't make the payment for the PA.
How much is the restore fee per line?
30$
15$
25$
20$
What are the available self help options for customers when setting up a PA?
T-Mobile app
My T-Mobile
both
What is the policy number for setting up a PA?
415644
427670
417953
459210
Customers must pay the past due balance that is in the 31-60, 61-90, and 91+ buckets to be eligible for a payment arrangement.
True
False
First installment must be at least 10% of the PA amount for a multi-part arrangement.
True
False
Kinsa ang Mas Gwapo/Gwapa?
Coach al
Coach nick
Syempre Ako
Minimum payment required is ____ of the desired EPS amount with no exceptions, and payment must be taken or posted at time of setup.
20%
30%
25%
35%
Customers are not eligible for EPS including but not limited to the following reasons.
Account is in a canceled status.
Customer plans to complete a COR prior to the expected payoff date
Customer has an EPS that has been billed but not yet paid.
Customer cannot pay the minimum payment over the phone or it has not posted to the account.
You can set up EPS even if there is an existing PA on the account.
TRUE
FALSE
EPS availability can never be guaranteed, and can change on a day to day basis. Do not tell the customer that EPS is an option until an audit has been completed and the system eligibility is reviewed.
True
False
Trulse
Maybe
___________is not eligible for EPS?
Business Account
Self-Employed
Individual Regular
Tmob employee
Customers must have six months of tenure or greater with four or more payments successfully posted.
False
Maybe
True
I dont know
