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WorksheetsN6 Bus Mgt Internal Factors
Total questions: 12
Worksheet time: 6mins
What is/are the missing word(s)? Internal factors are situations that impact a business which arise _____ the organisation
both inside and outside
in part of
inside
at the top of
It is easier for managers to control internal factors than external factors. True or False?
True
False
Which two statements below are a logical impact connected with the availability of finance?
Not being able to afford to carry out R&D therefore falling behind your competitors
Having to make staff redundant to save costs
Taking the wrong decision on a product launch due to incorrect information being given to the managers
Staff taking industrial action due to a dispute with management over working hours
Which two statements show a logical impact of issues to do with current staff (HR)?
Managers are risk adverse and fail to take advantage of new opportunities therefore the company fall behind competitors
Staff are highly motivated and experienced therefore can innovate and come up with creative solutions to complex problems
Customer complaints increase for TSB due to issues with on-line banking facility
Overtime is banned within a company who need to cut costs to help cash flow issues
Which answer(s) below can come under the heading of internal 'technology'?
From Tesla's perspective - university researchers develop a new process to improve the quality of electric cars.
Customer sales increase due to the e-commerce facility launch last year
Communication within the company is poor due to issues with the smart phones issued to staff mean emails are not being received
A rival company introduces a new touch screen ordering system for customers which speeds up the time they need to spend in store
Which of the words below can be used to describe what is meant by the term 'corporate culture'?
Values
Beliefs
Customs
Legal pressures
Which method below is NOT a way to develop a strong corporate culture?
Introduce corporate colours, branch layout, logos and uniforms
Organise staff training and communicate culture via newsletters
Reward staff who uphold culture e.g. employee of the month scheme
Fully delegate which values to implement to local manager who knows best the reaction of their own staff
Which method below is NOT a benefit of a strong corporate culture?
It helps motivate staff to work together to achieve objectives and also reduce staff turnover as employees become more loyal
It can help attract quality staff who also agree with the values of the business
It creates a good reputation in customers' eyes and can lead to an increase in sales
It is quick to implement and very inexpensive to develop a strong culture
From the Google video, which is NOT an example of a way they developed a strong corporate culture?
Offering free laundry services for staff
Free meals and snacks available throughout the working day
Gym and free health checks with a birthday spa treatment for all staff
Financial bonus paid to those who meet targets
Which statement(s) below are possible drawbacks to developing a strong corporate culture?
It may stifle creative thinking if ideas do not conform to 'norms'
It is expensive to maintain a positive culture and 'perks' may need to be reduced in a recession
Some key staff may find it difficult to fit in with the culture, especially after a company takeover
It gives customers a sense of the quality or efficiency of the business
Which two statements below are a logical impact connected with the availability of finance?
Company having to negotiate a bank loan and then deal with the monthly repayment with interest
Having to find a new supplier who can fulfil orders for a cheaper price - which may result in quality issues for customers
Managers are overwhelmed with their workload after delayering and the staff absence rates increase due to stress
Orders are not met due to the continual breakdown in the automated packing machine. Customers then leave to find a more reliable supplier
A new customer database has been implemented however staff are not able to use it due to lack of training. Only two staff have been trained as the company could not afford to send the full team of 10 to the course. The two staff have complained that using the database is 'clunky' and the search function isn't working properly. Which internal factors are in this example?
Availability of Finance
Current Staff
Current Technology
Corporate Culture
