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N6 Bus Mgt Stakeholder Conflict and Interdependence

Total questions: 32

Worksheet time: 16mins

Name
Class
Date
1.
Which is the best definition of a stakeholder?
a)
A person or group of people who have an interest and/or influence in a business and the way it is run
b)
A person or group of people who own the company and want a say in how it is run
c)
A person or group of people who deal daily with the business
d)
A person or group of people who deal with customers of a business
2.
Which stakeholder is 'external'?
a)
Customers
b)
Employees
c)
Owner (sole trader / partner / shareholder)
d)
Managers
3.
Which stakeholder is 'internal'?
a)
Customers
b)
Employees
c)
Suppliers
d)
Banks
4.
Which stakeholder is 'internal'?
a)
Local Government
b)
Owners
c)
Suppliers
d)
Local Community
5.
Which stakeholder has an interest of ...
gaining a reward of ownership in form of dividends or drawings
a)
Local Government
b)
Owners
c)
Suppliers
d)
Local Community
6.
Which stakeholder has an interest of ...
guaranteed regular orders and to be paid on time 
a)
Customers
b)
Owners
c)
Suppliers
d)
Local Community
7.
Which stakeholder has an interest of ...
provision of well paid jobs for residents and no harm caused to the environment (pollution etc)
a)
Customers
b)
Owners
c)
Suppliers
d)
Local Community
8.
Which stakeholder has an interest of ...
loans are paid back on time with full interest which allows profits to be made
a)
Bank
b)
Owners
c)
Suppliers
d)
Local Community
9.
Which stakeholder has an interest of ...
high quality goods and services provided at reasonable prices
a)
Bank
b)
Owners
c)
Suppliers
d)
Customers
10.
What stakeholder has the following influence...
takes decisions such as who to employ which can bring new skills to the organisation
a)
Managers
b)
Banks
c)
Customers
d)
Suppliers
11.
What stakeholder has the following influence...
can take industrial action which halts production and means sales and profits will fall
a)
Managers
b)
Employees
c)
Customers
d)
Suppliers
12.
What stakeholder has the following influence...
can increase their prices and charge for delivery which means costs will increase
a)
Managers
b)
Employees
c)
Customers
d)
Suppliers
13.
What stakeholder has the following influence...
can protest and raise awareness of unethical business pratices
a)
Local Community
b)
Employees
c)
Customers
d)
Suppliers
14.
What stakeholder has the following influence...
can refuse planning permission which prevents growth or implement new legislation which means changes to current ways of working (eg. H&S laws)
a)
Local Community
b)
Employees
c)
Customers
d)
Government
15.
What stakeholder has the following influence...
can grant a loan application which allows a company to introduce new products and advertise new brands, or increase overdraft interest rates which reduces profits
a)
Local Community
b)
Employees
c)
Bank
d)
Government
16.
The impact of losing which stakeholder is . . . 'the company's market share will fall'.
a)
Suppliers
b)
Government
c)
Customers
d)
Employees
17.
The impact of which stakeholder is . . . 'no products can be made so customer orders have to be rescheduled'.
a)
Employees
b)
Suppliers
c)
Local residents
d)
Managers
18.
What is the impact of banks refusing to grant loans to the business?
a)
The cost of its supplies will increase
b)
Future plans to expand the business will be put on hold
c)
New procedures for health and safety will have to be introduced
d)
Customers will take their business to a competitor
19.
What is the impact of shareholders buying more shares in the company?
a)
The firm's supplies will be cheaper
b)
Profits will be affected so dividends will be lower
c)
The reputation of the business will suffer
d)
More funds will be available to the business for expansion
20.
What is the impact of the government raising tax?
a)
The firm's operating profit will increase
b)
The firm's share price will fall
c)
The firm will have less profit remaining in the business to use
d)
The firm's market share will fall
21.
Which stakeholder can influence a firm by denying planning permission for a new factory?
a)
Government
b)
Managers
c)
Suppliers
d)
Banks
22.
Which stakeholder can influence a business by increasing the level of the minimum wage?
a)
Banks
b)
Suppliers
c)
Government
d)
Protest Groups
23.
Which stakeholder can influence the success of the firm by taking industrial action?
a)
Shareholders
b)
Suppliers
c)
Local community
d)
Employees
24.
Which stakeholder can damage the reputation of the firm by protesting against it?
a)
Government
b)
Environmental groups
c)
Banks
d)
Owner
25.

If a shareholder wants higher profits, which stakeholder has a conflict because they want job security and higher wages

a)

Employees

b)

Suppliers

c)

Customers

d)

Local Community

26.

If a shareholder wants higher dividends, which stakeholder has a conflict with this because they want paid on time and to achieve a good price for their products?

a)

Employees

b)

Suppliers

c)

Customers

d)

Local Community

27.

If a manager wants to increase production 24/7 to achieve their bonus, which stakeholder has a conflict with this because they want less traffic during the night to reduce noise pollution?

a)

Employees

b)

Suppliers

c)

Customers

d)

Local Community

28.

If customers want an improvement in the quality of the goods they buy which stakeholder has a conflict with this because they want costs cuts to increase profits and therefore their dividends?

a)

Employees

b)

Suppliers

c)

Shareholders

d)

Local Community

29.

If the local Government wants increased employment in a deprived area, which stakeholder has a conflict with this because they want to implement a factory closure to downsize their business?

a)

Employees

b)

Suppliers

c)

Shareholders

d)

Managers

30.

If customers want to be able to shop in their local supermarket 24/7, which stakeholder has a conflict with this as they want a good life balance and to avoid working anti-social hours?

a)

Employees

b)

Suppliers

c)

Shareholders

d)

Managers

31.

Which statement(s) are an example of the interdependence of stakeholders?

a)

Employees need job security and paid employment and the business needs employees to turn up and complete work given

b)

Customers need good quality products and the shareholders want customers to maintain sales and profits

c)

Shareholders want high profits and dividends and the bank want to receive monthly bank loan repayments

d)

Government want employees to pay taxes and employees want the Government to reduce income tax rates to increase their net salaries

32.

A manager wants to have regular orders of raw materials delivered on time ... which stakeholder needs the regular orders to help maintain their sales and to satisfy their shareholders?

a)

Suppliers

b)

Employees

c)

Customers

d)

Local Government