WorksheetsIn the ride with team 2
Total questions: 13
Worksheet time: 3hrs 15mins
Dominique had 50 rides one week, she missed 2 requests, and cancel 1 ride. What is her acceptance rate ?
94%
100%
90%
50%
How are toll amounts calculated ?
local electronic toll collection pricing system
Lyft's discretion
state's discretion
Ride calculation
Who is responsible for HOV lane fees
PAX
your kids
DVR
Toll authority
Prime time is calculated based on the _____ ?
( select all that apply )
base fare
cost/mile
What the driver quotes
cost/minute
Prime time can change from ______?
minute to minute
second to second
every 5 mins
every 10 mins
When does a Bailout occur:
(select all that apply)
a bailout occurs when a credit is given to a passenger which had his credit card stolen.
a bailout occurs when a bonus is offered to a driver for taking someone else's ride.
a bailout occurs when the lyft app detects that a driver is not making progress toward the pick-up
a bailout occurs when a driver cannot finish the ride.
How do we solve a driver calling about an incorrect ride mode?
issue Driver a $20 bonus
Use the guestimator to calculate the difference in ride payments and bonus the driver
Advise the driver he will be compensated automatically
ask driver for a screenshot
What information do you need When disputing a payment for A ride ?
(select all that apply)
Date/Time
DVR/PAX Names
Tag Number
Pick-up/ Drop-off
What is one reason a passenger may dispute a ride payment?
Car color
Drivers appearance
Time and Distance is wrong
Having a bad day
For shared rides, how long does the driver wait before he has to cancel?
5 minutes
1 minute
15 seconds
10 seconds
Over what amount is usually reviewed by fraud?
$250
$15
$99.99
$400
What are some examples of ride fraud?
(select all that apply)
Lyft jacking
Shared Jacking
Shared fraud
Family fraud
How would you know you're eligible for power zones?
notified via email.
currently, only select drivers
Notified via Mail
Notified at beginning of the week
