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WorksheetsS4 Admin Customer Care
Total questions: 9
Worksheet time: 5mins
What is a customer service policy?
A written statement of the organisation's policy and their plans on dealing with employees.
A written statement of the organisation's policy and their plans for dealing with customers.
A written statement of the organisation's policy and their plans for dealing with new products.
A written statement of the organisation's policy and their plans for dealing with finance.
Which of the following is a feature of good customer service? (pick 2)
Putting the customer first
Responding to emails a week later
Ignoring phone calls from customers
Providing a good after-sales service
Which of the following are benefits of good customer service? (pick 2)
Keeping loyal customers
Poor competitive edge
Higher staff turnover
Attracting new customers
Which of the following are impacts of poor customer service? (pick 2)
Reduced costs
Demotivated employees
Lower staff turnover
Loss of customers
Which of the following are internal customers? (pick 2)
Employees
Consumers
Managers
Other businesses
How can a business ensure they provide good customer care? (pick 2)
Charge customers for calling them
Respond to emails promptly
Provide regular customer care training for employees
Ensure they do not refund their item
