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WorksheetsConflict Resolution
Total questions: 18
Worksheet time: 17mins
Name
Class
Date
1.
An internal struggle is Man vs.
a)
Wild
b)
Man
c)
School
d)
Nature
e)
Self
2.
A relationship fight is Man vs.
a)
Wild
b)
Self
c)
Nature
d)
Man
e)
School
3.
A person trying to survive a blizzard. Man vs
a)
Wild
b)
Self
c)
School
d)
Nature
e)
Man
4.
Trying to prove you are not a "lazy teenager". Man vs
a)
Self
b)
Society
c)
Man
d)
Nature
e)
Wild
5.
Conflict is bad
a)
True
b)
False
6.
It is better to confront someone in private.
a)
True
b)
False
7.
If you disagree is it best to
a)
ignore it
b)
fight them
c)
confront the issue
d)
convince them you are right
8.
Which of the following statements is likely to be used in the avoidance conflict management style?
a)
"This is your problem, not mine."
b)
"Whatever you decide works for me."
c)
"I don't want to talk about it."
d)
"I can help you on this issue."
9.
Asking "Could you give me an example of what you mean?" is an example of which of the following active listening skills?
a)
Asking clarifying questions
b)
Asking people to share their perceptions
c)
Controlling emotions
d)
Capturing non-verbal cues
10.
Julie, the manager of a restaurant, was frustrated because one of the waiters was absent twice without any notification. However, instead of saying, "You are unreliable," Julie asked, "Could you give me a little advanced notice when you won't be able to work?" Which of the following positive language skills describes Julie's communication style?
a)
Using a relational statement
b)
Asking a reflective question
c)
Dealing with emotion
d)
Using a specific behavioral statement
11.
Conflict is
a)
saying rude things to someone
b)
expressing your emotions
c)
any clash of ideas or interests
d)
when two people do not like each other
12.
How can you stop conflict before it happens?
a)
Pick your battles
b)
Respect different opinions
c)
Take a break
d)
All options
13.
What will probably happen if you speak in an angry or threatening manner during conflict?
a)
The other side will stop listening
b)
The other side will take you more seriously
c)
The other side will agree with you
d)
None of the answers
14.
Solution in which each side gives up something to reach an agreement
a)
Negotiation
b)
Compromise
c)
Collaboration
d)
Mediation
15.
Someone who listens to both sides of the conflict and offers solutions
a)
Negotiator
b)
Collaborator
c)
Mediator
d)
Peer Mediator
16.
Avoiding
a)
is the "lose-lose" approach
b)
when you simply avoid the issue
c)
when you partner up to achieve both of your goals
d)
is the "win-lose" approach
17.
Collaborating
a)
is the "lose-lose" approach
b)
when you simply avoid the issue
c)
when you partner up to achieve both of your goals
d)
is the "win-lose" approach
18.
Competing
a)
is the "lose-lose" approach
b)
when you cooperate to a high degree, possibly at your own expense
c)
when you partner up to achieve both of your goals
d)
is the "win-lose" approach
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