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Communication

Total questions: 20

Worksheet time: 10mins

Name
Class
Date
1.

The message is __% spoken word

a)

7

b)

38

c)

55

d)

6

2.

The message is __% tone of voice

a)

7

b)

38

c)

55

d)

6

3.

The message is __% body language

a)

7

b)

38

c)

55

d)

6

4.

types of nonverbal communication do NOT include

a)

contempt

b)

hostility

c)

affection

d)

anger

5.

7 universally accepted emotions does NOT include

a)

anger

b)

surpise

c)

laziness

d)

disgust

e)

happiness

6.

good eye contact does NOT mean

a)

respect

b)

willingness to listen

c)

keep communication open

d)

willingness to speak

7.

not having good eye contact generally does NOT mean

a)

anxiety

b)

defenselessness

c)

aviodance

d)

disruption

8.

nonverbal communication

a)

sending and receiving wordless messsages

b)

exchange of information using words

9.

verbal communication

a)

sending and receiving wordless messsages

b)

exchange of information using words

10.
Receiver
a)
creates the message
b)
analyzes the message
c)
route of message
d)
changes the message
11.
Source
a)
creates the message
b)
analyzes the message
c)
route of message
d)
changes the message
12.
Message
a)
creates the message
b)
verbal or nonverbal stimuli
c)
route of message
d)
changes the message
13.
Communication is the act of transmitting
a)
True
b)
False
c)
Who cares
d)
no
14.
Nonverbal Communication is sending and receiving word messages
a)
True
b)
False
15.
In understanding the message ____% is body language, ____% is tone of voice
a)
55, 38
b)
38, 55
c)
52,45
d)
83,56
16.
The message must be clear and concise
a)
True
b)
False
17.

Conversation skills in a professional settings include (check all that apply)

a)

tone of voice

b)

being clear

c)

being concise

d)

using slang

18.
Non-therapeutic communication 
a)
denies the patient the right to make their own decisions
b)
indicates that you are paying attention
c)
gets interaction started
d)
informs the patient
19.
What is not a part of therapeutic communication?
a)
Listening
b)
Silence
c)
Reflection
d)
Cliches
20.

what is not an example of being gender bias?

a)

all nurses are female

b)

all doctors are male

c)

all nurses are male

d)

all doctors are female