WorksheetsCommunication
Total questions: 16
Worksheet time: 8mins
What are the two types of communication?
Two way and One way Communication
Verbal and Nonverbal Communication
Personal and Interpersonal Communication
Is Communication a two way street?
True
False
Which is NOT a way to improve your communication in the workplace?
Listening
Emotional Awareness
Teamwork
Written Communication
Which is the most important part of communicating?
Hearing
Listening
Participating
Talking
Which IS one of the five steps of listening in the workplace?
Repeat what is said in your own words
Take notes
Interrupt the speaker
Listen to the speaker while doing your other work
What is verbal communication?
Sharing information by avoiding arguments
Sharing information with the use of speech or body language
Sharing information so that the other person can understand
Sharing information with the use of speech or language
Which one is NOT one of the five verbal communication skills?
Using the appropriate tone
Using body language
Considering your audience
Responding appropriately
What is the percentage of use of nonverbal communication?
50%
93%
75%
80%
What is nonverbal communication made up of?
Facial expressions and body language
Body language and observing people
Facial expressions and nonverbal cues
Body language and considering personality differences
Which IS an example of nonverbal communication skills
Speaking clearly
Emotional awareness
Wait for your turn to speak
Observing people
What will help you communicate better?
Recognize misunderstandings
Operate on trust
Emotional awareness
Have empathy
Which is NOT a skill for emotional awareness?
Observing people
Consider other peoples feelings
Consider your own feelings
Operate on trust
What form of communication are you using when sending an email or report?
Visual Communication
Verbal Communication
Written Communication
Nonverbal Communication
What IS one of the five tips for better communication?
Consider your tone
Giving criticism
Trust
Saying "no"
How do you handle a situation with a stubborn coworker, a pushy salesperson or an angry customer?
Irrationally
Professionally
Positively
Negatively
Which is NOT a situation in the workplace that you would avoid?
A meeting
Delivering bad news
Questioning
Giving criticism
