WorksheetsReview 101
Total questions: 15
Worksheet time: 7mins
What are the 4 types of communication skills?
talkative, demanding, annoying, verbally abusive
what are communication styles?
Controllers, Collaborators, Analyzers, Socialize
easygoing people, detailed people, bossy people
How do you get to know your target audience?
Guess
Listen
Strategy
Research
how do you handle calls in a business manner?
ignore them
gather facts
interrupt
hang up on anger customer
What are group discussion techniques?
listen, take turns
blurt out info.
Sleep
No contributing
How do you defend your ideas?
Scream at them
Accept
get angry
Thank any critics
Why is it important to take notes?
helps to understand material
just take them
for fun
gives the teacher something to do
What are some taking note strategies?
Cornell note taking
outlining
mapping
charting
What are common errors in note taking?
taking the notes
listening
trying to record every sentence
being prepared
What are some commonly used graphic aids?
Tables
bar graph
diagrams
all of above
Why to we use graphic aids?
just because
retain info
there cool little designs
teachers make us
what are some formats/types of business communications?
verbal
written
electronic
None of the above
Types of written communications?
informational communication
persuasive communication
results- oriented communication
negative communication
What types of written business communications?
business letters
memos
reports
agenda
what type of style is a business letter?
times new roman
outline
block
i don't know
what are 2 of the 5 c's
clear & correct
complete & cats
concise & courteous
confident & correct
