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WorksheetsRefund
Total questions: 8
Worksheet time: 19mins
Mention some refunds aren't eligible for a payment refund for non-T-Mobile error: (select all that apply)
Courtesy
Retention
Goodwill
non T-Mobile error
How many request can customers for a payment refunds per account lifetime for non-T-Mobile error?
2
5
3
Checking the refund scenarios if a bill payment posted as an EIP unscheduled balance payment in error, do you need submit payment refund form?
yes
no
Maybe
Checking the refund scenarios if a canceled account under 31 days, do you need submit payment refund form?
Yes
no
Maybe
Credit and Debit card payments made to your customer's account, can only be refunded back to the original card. When the original card is no longer active for a refund and you submit a refund back to the original card. What must the customer do?
Wait for the refunds declined to send another refund
Tell your customer the refund will be reviewed in 2 business days, and they will receive an automated SMS to communicate the outcome
prepaid cards will typically arrive within 10 business days
contact the issuing bank to retrieve the refund approximately 3 business days after refund approval.
How many days does the refund take to be reviewed?
deposited within 3 business days.
2 business days
14 business days,
How can request a refund? (select all that apply)
Authorized user
Unauthorized user
BRP
BRP & Authorized user
What does ECP mean?
Equipment Credit Balance
Electronic Check Payment
Exclusive Dealer Partner
