WorksheetsExpress Drive
Total questions: 18
Worksheet time: 10mins
What is Express Drive?
A program that helps new or existing drivers rent a vehicle in select cities through Lyft's rental partners Avis, Hertz and FlexDrive.
A program that helps new or existing drivers rent a vehicle in select cities through Lyfts rental partners Maven, Hertz and FlexDrive.
A program that helps new or existing drivers rent a vehicle in select cities through Uber's rental partners Maven, Hertz and FlexDrive.
A program that helps new or existing passengers rent a vehicle in select cities through Uber's rental partners Enterprise, Hertz and FlexDrive.
Which of these vehicles are you most likely to see when making a rental reservation?
How many days does a driver have until they have to renew their Rental Agreement Contract?
Every 7 days
Every 14 Days (Experiment)
Every 28 days
7 Days from rental pickup.
Every 84 days (Experiment)
Do all regions have a $250.00 rental deposit?
Yes
No
Maybe
As of 9/6/2018, Which region is testing a $250.00 non-refundable starter fee before new drivers can put a $250.00 rental deposit down?
IAH
ATL
CLT
FAT
HAI
Express Pay has recently become available to XD rental drivers. What are the requirements to use Express Pay as an XD Driver?
To unlock express pay feature, Drivers will have to meet the 20 ride requirement and no past due charges after Tuesday.
To unlock express pay feature, Drivers will have to complete 20 peak rides, 50 rides completed, and maintain a 90% acceptance rating for the week.
to unlock the express pay feature, Drivers will have to meet their weekly rental base fee + taxes requirement.
To unlock express pay feature, Drivers will have to sit at the airport for 3 hours and contact support.
To Create a rental reservation, a driver must first _______?
submit a rental deposit in the amount required per their region.
submit a rental deposit of $250.00.
complete 20 rides.
schedule a rental return.
select the vehicle they want to rent.
You contact a driver about a failed rental charge on 11/13 and they say "i was recently in an accident on 11/7 and was unable to drive the vehicle since then, it was towed away". How do you respond?
Escalate to the local hub, via zendesk ticket
Escalate to the Local Office, via zendesk ticket
Escalate to Lyftline, via slack
ask for a SUP to take over your call.
What is the minimum age requirement to sign up with Express Drive?
18
21
23
25
TRUE or FALSE. You are not allowed to use an Express Drive vehicle for personal use
True
False
TRUE or FALSE: The rental deposit covers past due charges
False
True
TRUE or FALSE: XD Drivers are required to wait in the Rental queue when making airport pick ups in LAX
True
False
Rental driver returned vehicle on 12/12/18. Driver calls into support 12/14/18 asking why hes not able to Express Pay his earnings of $10.00 (after withheld amount) and receives a message stating he needs to make enough earnings to use XP. Which of these answers is true?
Since driver returned vehicle on a Monday hes locked into a rental week and unable to make the required funds to use Express Pay for that week. DVR Will have to wait 1 pay cycle before a reset.
Since DVR returned the vehicle on Monday you will have to issue them a bonus as a one time courtesy.
Since DVR returned the vehicle on Monday, hes locked into the rental week and has to wait until they renew their contract in 28 days to use Express Pay.
Express Pay is unavailable
Drivers get charged for the first day they pick up their vehicle.
TRUE or FALSE?
True
False
What day do rental drivers get charged for their rental?
Wednesday
Tuesday
Saturday
Monday
Friday
When does a vehicle go into repo 3 for failed charges?
Tuesday
Monday
Wednsday
Thursday
How many rental vehicles can a driver have per reservation?
2 per reservation, one for personal use and another for Lyft.
1 per reservation, for Lyft and personal usage.
3 per reservation, one for personal, one for lyft, and one for the whole family
2 per reservation, one for personal use, and another for spare parts when the car breaks down.
Do military personal get base rate discounts for rental vehicles?
Yes, they receive a 15% discount on base price
No, we currently dont offer discounts to military personal for rentals
Yes, driver or applicant must be an past Uber driver who converted to Lyft.
Yes, they receive a 20% discount on base price
