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WorksheetsMSSC Quality Review 1
Total questions: 66
Worksheet time: 33mins
Is an activity of Quality Management
Planning
Assurance
Control
Improvement
None of the options
The more quality the less
Quantity produced
Marginal Return
Cost of production
Lineality
In what stage do you use a flow chart?
PLAN
DO
CHECK
ACT
The Check Sheet is used in:
PLAN
DO
CHECK
ACT
A Cause and Effect Diagram is used
PLAN
DO
CHECK
ACT
A Pareto chart is used in
PLAN
DO
CHECK
ACT
Which is not part of the PDCA cycle?
Plan
Do
Check
Analyze
What does the acronym “SPC” stands for...
Special Process Control
Statistical Process Control
Stylized Part Continuity
System Process Chart
Which chart is used to determine the
upper and lower control limits
Histograms
Control charts
Run charts
Benchmarks
What is the definition of product quality?
Product's traits that meets the customer's demands
Product's material strength and durability
Customer's use of the product
Product's cost and durability
Of the costs associated with quality which is the most costly?
External failure cost
Internal failure cost
Appraisal cost
Prevention cost
This type of is associated with the cost of inspecting parts.
Prevention Cost
Appraisal Cost
Internal Failure Cost
External Failure Cost
Quality has costs associated with achieving the customer's demands. Which cost is associated with people?
External failure cost
Internal failure cost
Appraisal cost
Prevention cost
Quality management system has three elements; plan, control methods, assurance methods. What does assurance mean when it comes to quality?
It is the policing of quality
It is the bases for plan and control
It is the effects of plan and control
It is the feedback to the plan and control
Total Quality Managment(TQM) looks for companies to find improvement ideas for themselves. What is this called?
Benchmarking
Investigating
Improvement copying
Research
What is the production process percentage for good products under the Six Sigma Quality System?
100%
99.99%
99.99966%
99.999%
What must be done with the quality system documents for an ISO QMS company?
Identified, controlled, stored, and/or disposed of properly
Identified and disposed of properly
Disposed of properly
Controlled and stored properly
What is the name of the inspection completed during the production of a product?
Final inspection
Incoming material inspection
In-process inspection
Product inspection
What is it called to inspect only a random selection of a batch of products?
Acceptance sampling
Random selection
Batch inspection
Inspection
What color tag is used for rejected parts?
Green
Yellow
Pink
Red
Inspecting parts at different points along the production cycle is called what?
In-Coming Material Inspection
In-Process Inspection
Final Inspection
Acceptance Inspection
The following chart is used to determine upper and lower control limits...
Histograms
Control charts
Run charts
Benchmarks
Which is the most useful tool for root
cause failure analysis?
Run charts
Control charts
Pareto diagrams
Fishbone/Ishikawa diagrams
Which factor is the most critical for quality
production?
Proper equipment maintenance
Proper documentation
Proper training
Proper auditing
The precision of the inspection process
must be...
Less than that of the manufacturing process
Greater than that of the manufacturing
process
Equal to that of the manufacturing process
It is not important, as long as inspection is
done
An operator notices an unexplained flaw in production. He should..
Correct the flaw by adjusting his machine
Wait for the flaw to disappear
Inform a supervisor
Assume there is a bad batch of raw material
Which is NOT part of a good quality system?
Preventive action
Auditing
Inspection
Undocumented improvements
Which is NOT a basis of the ISO 9000 quality standards?
Leadership
Customer focus
Factual approach to decision making
Competitive advantage
A quality system is effective if...
All employees take responsibility for it
If senior management accept it
If production floor workers accept it
The customer sees it as necessary
A company is interested in improving its quality. The best approach would be...
Increase training for safety
Incorporate quality into the production
process
Increase inspection of the finished product
Hire more inspectors and auditors
A Quality product is defined by...
The product is not scrapped
The product is within tolerance
The product meets or exceeds the expectations of the customer
The product is made within cost and schedule
Which of the following is NOT true for a nonconforming critical single point failure product?
The product should be tagged as nonconforming
The product should be isolated from other product
The product should be placed into service as soon as possible
The product should be evaluated by trained personnel only
A company has 12 defects in 1000 products produced. What is the percentage of defects?
0.012%
1.2%
12%
998%
Which of the following is NOT an objective of a quality audit?
To determine whether the quality system
meets its objectives
Verify that the quality system continues to
meet customer requirements
To assure that products are safe
To determine quality standards
According to continuous improvement techniques, what number of defects is an acceptable goal?
150 per million
5.6 per million
3.4 per million
None
The Japanese term poka yoke refers to...
Continuous improvement
Zero defects
Nonconforming product
Mistake proofing
The following are all factors to be considered for an inspection sampling plan except...
Cost of inspection
Governmental quality system regulations
Previous quality history
Process capability
Non-conforming product must be...
Reworked so that it can be sold
Scrapped because it does not meet specifications
Analyzed to determine why it does not meet specifications
Sold at a discount
Which document determines how a product is processed?
SOP
Audit report
MRB report
Control chart
Corrective actions to a manufacturing
process...
Should be communicated to the operator on the next
shift
Should be implemented by the operator as soon as
possible
Should be only implemented after an audit
Should be documented and incorporated into SOPs
The quality of a product is defined...
After the product is produced
During the design phase
After any problems are found
While working with customers to develop the
product
Which is NOT an approach of total quality management?
Involvement from all employees, not just
management
Designing quality into the product
Tracking quality and results
Informing the customer about quality
products
Six Sigma quality is achieved when under ________ per million defects are produced.
3.4
15
300
1600
Which of the following is the lowest overall cost?
Waiting for customer complaints
Reworking nonconforming products
Fixing production process defects as they are found
Implementing a quality control program
What is the purpose of the 5S system in the workplace?
cleanliness
organization
efficiency
all of the above
Which one of these is not part of the 5s
system
sort
set in order
standardize
This is Distinguishing between necessary and unnecessary things, and getting rid of what you do not need.
sort
sustain
standardize
set in order
This is Setting up standards for a neat, clean, workplace.
Sort
Set in order
Standardize
Sustain
When should you do 5S?
For an inspection
Spring cleaning
All the time, continuously
When a visitor comes to your workplace
Micrometers use calibrated ratcheting screws and graduated rules to measure what kind of dimension?
Circular
Weight
Linear
Angular
Which component on an outside micrometer greatly reduces measurement time?
Anvil
Spindle
Frame
Fast drive
When a second scale is added to the sleeve of the micrometer, what is that scale called?
Sleeve
Vernier
Zero
Thimble
Which micrometer scale is printed vertically around the left edge of the thimble?
Sleeve
Vernier
Zero
Thimble
How often should a micrometer's calibration be checked?
Every few days
Every few weeks
Every few months
Every few years
What is it called to inspect only a random selection of a batch of products?
Acceptance sampling
Random selection
Batch inspection
Inspection
How are production inspections completed?
Every product is inspected
The control plan instructions are followed
Randon samples are inspected randomly
Procedures of production are followed
What color tag is used for rejected parts?
Green
Yellow
Pink
Red
What color tagged parts can be re-worked as needed?
Green
Yellow
Pink
Red
Nonconforming parts must be reported to everyone involved. What corrective action discovers the reason for the failure?
Root cause process
PDCA
Solution Sheet
Failure process
The material review board is a group from various positions within the company. What is the purpose of the MRB?
Decide the fate of nonconforming parts
Decide the process of production
Determine the parts in production
Inspect the parts again
