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Chapter 3: Professionalism

Total questions: 19

Worksheet time: 10mins

Name
Class
Date
1.

Combination of trained skills, polite and positive behaviors, and good judgment that a person uses at work.

a)

morals

b)

professionalism

c)

industry standards

d)

ethics

2.

Comprised of the expectation for cleanliness and neatness in an employee’s appearance every day on the job.

a)

standards for dress

b)

dress code

c)

professional image

d)

chef dress code

3.

Using each team member’s strengths so that the group has more success working together than working alone.

a)

teamwork

b)

team player

c)

group work

d)

team assistance

4.

Set of moral values that a group of people holds that help guide the decisions they make, typically based on the principles of honesty, integrity, and respect for others.

a)

behavior standards

b)

societal norms

c)

morals

d)

ethics

5.

In the business world, these codes set the professional tone and behaviors for employees in an operation and help everyone understand what is considered acceptable or unacceptable behavior.

a)

workplace ethics

b)

workplace standards

c)

workplace behavior objectives

d)

workplace decision making model

6.

Refers to the great variety of people in today’s world and their backgrounds, experiences, opinions, religions, ages, talents, and abilities.

a)

demographic make-up

b)

cultural differences

c)

diversity

d)

cultural variety

7.

Generalizations individuals make about particular groups that assume that all members of that group are the same.

a)

stereotypes

b)

bias

c)

prejudice

d)

objections

8.

General attitude toward a person, group, or organization on the basis of judgments that are unrelated to abilities.

a)

objective

b)

prejudice

c)

bias

d)

stereotype

9.

Tendency toward a particular perspective or idea based on prejudice.

a)

bias

b)

prejudice

c)

stereotype

d)

objective

10.

Some things that a group of people may tend to do or feel based on their common shared habits and beliefs, such as religion.

a)

cultural biases

b)

cultural tendencies

c)

cultural stereotypes

d)

cultural prejudices

11.

The act of identifying with the feelings, thoughts, or attitudes of another person.

a)

bias

b)

sympathy

c)

empathy

d)

feeling sorry for someone

12.

Helpful information that is given to someone to say what is working or needs to be improved about a particular action or performance.

a)

review

b)

feedback

c)

professional review

d)

gossip

13.

Your friend just found out her parents are divorcing after being married 20 years. You show concern, put her at ease and do not judge. You are being...

a)

problem solving

b)

understanding

c)

energetic

d)

empathetic

14.

A kitchen crew staffed with a variety of individuals from different ethnic backgrounds is an example of...

a)

professionalism

b)

diversity

c)

cultural equality

d)

diversity workplace standards

15.

When resigning from a job, how much time notice should you give your manager before your last day?

a)

5 days

b)

1 week

c)

10 days

d)

2 weeks

16.

Which of the following is NOT an acceptable way to turn in a 2 weeks resignation notice?

a)

phone call

b)

email

c)

in person

d)

resignation letter

17.

Your teacher tells you that your vocabulary use is excellent but you need to work on your sentence structure. This is an example of...

a)

evaluation

b)

positive reinforcement

c)

criticism

d)

feedback

18.

In the BHS culinary arts class, it is my goal to ensure that each student leaves well trained and highly knowledgeable in the area of cooking and restaurant management basics in order to enter the workforce at multiple levels above their peers. This is an example of...

a)

mission statement

b)

goal

c)

objective

d)

long-term planning statement

19.

What is the best method to dealing with an obstacle you have to completing a task ahead of you?

a)

waiting until being told how to complete the task

b)

complaining

c)

clear and frequent communication

d)

do the best you can based on the knowledge you have