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All About Quality

Total questions: 20

Worksheet time: 6mins

Name
Class
Date
1.

A method for documenting the functional elements of quality control that are to be implemented in order to assure that quality standards are met for a particular product or service.

a)

Control Plan

b)

FMEA

c)

Procedure

d)

Work Instruction

2.

An unbroken trail of accountability for verifying or validating the chain-of custody of samples, data, the documentation of a procedure, or the values of a standard.

a)

Location

b)

Traceability

c)

Identification

d)

Question

3.

Systematized technique which identifies and ranks the potential failure modes of a design or manufacturing process in order to prioritize improvement actions.

a)

Control Plan

b)

PPAP

c)

FMEA

d)

Stage Gate

4.

What are the 3 Standards that Knowles Electronics Philippines is certified to? Select 3 answers

a)

ISO 9001:2015

b)

ISO 14001:2015

c)

ISO 45001:2018

d)

OHSAS 18001:2007

5.

What is Kaizen?

a)

A type of Kimono to be worn while participating in TQM meetings

b)

A new brand of Cars made using TQM

c)

A small improvement

d)

A statistical technique using 7 QC tools

6.

_______ means the project's processes and products meet written specifications

a)

Conformance to requirements

b)

Fitness for use

c)

Documentation matching

d)

Quality conformance

7.

Quality ________ involves periodically evaluating overall project performance to ensure that the project will satisfy the relevant quality standards

a)

Assurance

b)

Planning

c)

Checking

d)

Control

8.

A (n) ________ is any instance where the product or service fails to meet customer requirements

a)

Failure

b)

Defect Failure

c)

Defect

d)

Recall

9.

_________ is the degree to which a system performs its intended function.

a)

Reliability

b)

Functionability

c)

Maintainability

d)

Performance

10.

__________is action taken to bring rejected items into compliance with product requirements or specifications or other stakeholder expectations.

a)

Process adjustments

b)

Rework

c)

Acceptance decisions

d)

Auditing

11.

Quality ________ involves monitoring specific projects results to ensure that they comply with the relevant quality standards while identifying ways to improve overall quality.

a)

Assurance

b)

Planning

c)

Checking

d)

Control

12.

Process Flow Charts help explain

a)

Process steps and their relationship

b)

Cost of quality

c)

A clause in ISO 9001

d)

Customer complaints

13.

A software application to realize the SPC tools automatically, such as Data Collection, Analyzing, Distribution, Maintenance and Control on processes anytime, anywhere.

a)

SPC

b)

eSPC

c)

CPK

d)

MSA

14.

Probability of the product operating under stated conditions will survive for a stated period of time.

a)

Accountability

b)

Reliability

c)

Feasibility

d)

None of these

15.

Is a tool provided to help someone to do a job correctly?

a)

Procedure

b)

Manual

c)

Work Instruction

d)

Records

16.

Is an international standard-setting body composed of representatives from various national standards organizations.

a)

International Organization for Standardization

b)

International Standardization for Organization

c)

Intercontinental Organization for Standardization

d)

All of these

17.

What is MUDA?

a)

Strain

b)

Waste

c)

Discrepancy

18.

Fishbone diagram is also called as ____________

a)

Ishikawa Diagram

b)

Cause and Effect Diagram

c)

None of these

d)

Both

19.

Which of the following is associated with Quality Control?

a)

Testing

b)

Audit

c)

Managing

d)

Coding

20.

What year was ISO 9001 introduced?

a)

1987

b)

1989

c)

1988

d)

1985