WorksheetsSelling (Unit 6)
Total questions: 15
Worksheet time: 7mins
Any form of direct contact between salesperson and a customer
Advertising
Direct Mail
Personal Selling
Public Relations
Going to a store and the salesperson having the ability to answer any questions you may have is what type of selling?
Personal Selling
Telemarketing
Business to Business Selling
Retail Selling
Matching characteristics of a product to a customer’s wants and needs
Feature Benefit Selling
Which Close
Consultative Selling
Public Relations
The 2 main reasons you buy something is due to which motives?
Illogical
Rational
Impulse
Emotional
The following are all examples of influences on the consumer decision making process EXCEPT:
Importance of Purchase
Size of Product
Previous Experience
Personal
The 3 types of decision making are...
Optional
Routine
Extensive
Limited
How many steps are in The Sales Process
5
6
7
3
Matching characteristics of a product to customer’s wants and needs by creating selling points to use in the sales presentation is know as...
B2B selling
Feature-Benefit selling
the Sales Process
Instinct Training
Tangible attributes about a product is known as their what product features?
Physical
Extended
Basic
Detailed
The Approach step of the Sales Process includes welcoming the customer. This is known as the....
merchandise
closing
service
greeting
Common objections from customers include ALL of the following, EXCEPT...
Need
Time
Location
Price
As a salesperson, the process for handling objections includes...
Acknowledging
Listening
Answering
Restating/Rephrasing
Turning a customers objection into a positive selling point is known as what objection handling method?
Substitute
Question
Boomerang
Denial
Encouraging a customer to decide between two items when closing a sale is known as what method?
Which close
Direct close
Service close
Standing Room Only close
Suggesting purchasing a belt in addition to the customer buying pants is an example of what kind of suggestion selling?
Up-Selling
Cross-Selling
Special-Selling
Matter-of-Fact Selling
