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Selling (Unit 6)

Total questions: 15

Worksheet time: 7mins

Name
Class
Date
1.

Any form of direct contact between salesperson and a customer

a)

Advertising

b)

Direct Mail

c)

Personal Selling

d)

Public Relations

2.

Going to a store and the salesperson having the ability to answer any questions you may have is what type of selling?

a)

Personal Selling

b)

Telemarketing

c)

Business to Business Selling

d)

Retail Selling

3.

Matching characteristics of a product to a customer’s wants and needs

a)

Feature Benefit Selling

b)

Which Close

c)

Consultative Selling

d)

Public Relations

4.

The 2 main reasons you buy something is due to which motives?

a)

Illogical

b)

Rational

c)

Impulse

d)

Emotional

5.

The following are all examples of influences on the consumer decision making process EXCEPT:

a)

Importance of Purchase

b)

Size of Product

c)

Previous Experience

d)

Personal

6.

The 3 types of decision making are...

a)

Optional

b)

Routine

c)

Extensive

d)

Limited

7.

How many steps are in The Sales Process

a)

5

b)

6

c)

7

d)

3

8.

Matching characteristics of a product to customer’s wants and needs by creating selling points to use in the sales presentation is know as...

a)

B2B selling

b)

Feature-Benefit selling

c)

the Sales Process

d)

Instinct Training

9.

Tangible attributes about a product is known as their what product features?

a)

Physical

b)

Extended

c)

Basic

d)

Detailed

10.

The Approach step of the Sales Process includes welcoming the customer. This is known as the....

a)

merchandise

b)

closing

c)

service

d)

greeting

11.

Common objections from customers include ALL of the following, EXCEPT...

a)

Need

b)

Time

c)

Location

d)

Price

12.

As a salesperson, the process for handling objections includes...

a)

Acknowledging

b)

Listening

c)

Answering

d)

Restating/Rephrasing

13.

Turning a customers objection into a positive selling point is known as what objection handling method?

a)

Substitute

b)

Question

c)

Boomerang

d)

Denial

14.

Encouraging a customer to decide between two items when closing a sale is known as what method?

a)

Which close

b)

Direct close

c)

Service close

d)

Standing Room Only close

15.

Suggesting purchasing a belt in addition to the customer buying pants is an example of what kind of suggestion selling?

a)

Up-Selling

b)

Cross-Selling

c)

Special-Selling

d)

Matter-of-Fact Selling