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WorksheetsSuper Effective Questions
Total questions: 11
Worksheet time: 6mins
What are the different types of Questions we can use?
Open, Closed, Empowering
Open, Closed, Funneling, Rhetorical, Empowering, Probing & Leading
Open, Closed, Probing, leading
What ever I think of as long as I ask some
What is an Open Question? Select 2 correct answers.
The first question you ask when you commence negotiations
A starting point at the beginning of a call
A Question that asks for a detailed response
One that generates more than a one word answer
Why should we use different types of questioning techniques?
Because all our customers are different so different approaches are needed to find them the right solutions
Because we are told to
Because some of our customers aren't that smart we have to be able to ask questions they understand
I'm not sure
What is an Empowering Question
A question that gives control to the customer
A question that we already know the answer to
A question that gives a one word response
A question that asks permission
What type of question is the following:
"It would be great for you to pay this out wouldn't it?"
Open
Empowering
Closed
Rhetorical
What is Funnelling?
Lots of questions at once
A line of questions that direct you to an answer you are looking for
Multiple Questions used at random
Something that filters things out
What type of question is the following?
"Tell me more about what you do for a living?"
Probing
Leading
Open
Empowering
Why would we thank a customer for answering our questions
No reason its just polite
It builds rapport and can reassure the customer why we the information is being sought
No idea I never thank the customer
It can stop someone yelling at us
What type of question is the following:
"You want to pay in full don't you"
Open
Rhetorical
Leading
Funnelling
What type of question is the following:
"Are you working?"
Closed
Leading
Empowering
Open
How awesome are you now at asking different types of questions
Rubbish
Meh pretty good
Super Awesome I'm nailing this!
I'm ok
