WorksheetsXchange Game 19
Total questions: 20
Worksheet time: 6mins
If customer signed up for paperless billing, customer should be aware that there is a $0.50 monthly discount for it.
true
false
Circuit ID can be found in _____
h2o in services & activity
h2o in billing & collections
h2o in customer profile
none
The customer reference number for repair is their ____
zendesk ticket number
verizon ticket number
account number
none
Registration code for BillPay is found in ___
h2o > billing & collections
h2o > customer profile
h2o > services & activity
none
Billing method refers to ________
when the custs' billing cycle starts
how we receive payments from custs
how we send custs their invoices
none
To apply a one time courtesy credit for late fee, ______
go to billing & collections > payment history > credit
go to billing & collections > ledger > credit
go to billing & collections > payment history
go to billing & collections > credit
none
Billing plan may be switched to a day the customer prefers.
true
false
We offer DSL service for Fiber lines.
true
false
The voicemail access number is ______
646 722 7253
646 722 7298
646 722 7200
none
If customer is moving 2 lines, the first line costs $125 +tax and the 2nd line costs _______
$125+Tax
$85+Tax
$95+Tax
none
Cust's outgoing call record can be found in ________
customer profile > unbilled usage
billing & collections > Bills unpaid
billing & collections > ledger
none
To check the itemized history of every charge, payment & credit in the customer's account, go to ________
ledger
payment history
bills unpaid
none
We bill the customers forward/in advance.
true
false
Where do you find the information on which day the customer's billing cycle starts?
top middle portion of h2o
top left portion of h2o
top right portion of h2o
bottom right portion of h2o
none
Where do you find the information on which day the customer's Auto Debit is deducted/paid?
top right side of h2o
top left side of h2o
middle left portion of h2o
middle right portion of h2o
none
If balance is $0 as of today is 12/17, and customer's billing cycle starts every 29th, the cust's new invoice can be found in h2o.
true
false
You can see customer's active and disconnected lines in __________
services & activity
customer profile
billing & collections
none
The US exit code is ________
110
011
001
111
none
The cust's circuit ID can be found in __________
billing & collections
services & activity
customer profile
none
If cust requested FWD for UNEP line & no repair ticket is made , send email for potomac if cust has FWD feature.
true
false
