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Xchange Game 19

Total questions: 20

Worksheet time: 6mins

Name
Class
Date
1.

If customer signed up for paperless billing, customer should be aware that there is a $0.50 monthly discount for it.

a)

true

b)

false

2.

Circuit ID can be found in _____

a)

h2o in services & activity

b)

h2o in billing & collections

c)

h2o in customer profile

d)

none

3.

The customer reference number for repair is their ____

a)

zendesk ticket number

b)

verizon ticket number

c)

account number

d)

none

4.

Registration code for BillPay is found in ___

a)

h2o > billing & collections

b)

h2o > customer profile

c)

h2o > services & activity

d)

none

5.

Billing method refers to ________

a)

when the custs' billing cycle starts

b)

how we receive payments from custs

c)

how we send custs their invoices

d)

none

6.

To apply a one time courtesy credit for late fee, ______

a)

go to billing & collections > payment history > credit

b)

go to billing & collections > ledger > credit

c)

go to billing & collections > payment history

d)

go to billing & collections > credit

e)

none

7.

Billing plan may be switched to a day the customer prefers.

a)

true

b)

false

8.

We offer DSL service for Fiber lines.

a)

true

b)

false

9.

The voicemail access number is ______

a)

646 722 7253

b)

646 722 7298

c)

646 722 7200

d)

none

10.

If customer is moving 2 lines, the first line costs $125 +tax and the 2nd line costs _______

a)

$125+Tax

b)

$85+Tax

c)

$95+Tax

d)

none

11.

Cust's outgoing call record can be found in ________

a)

customer profile > unbilled usage

b)

billing & collections > Bills unpaid

c)

billing & collections > ledger

d)

none

12.

To check the itemized history of every charge, payment & credit in the customer's account, go to ________

a)

ledger

b)

payment history

c)

bills unpaid

d)

none

13.

We bill the customers forward/in advance.

a)

true

b)

false

14.

Where do you find the information on which day the customer's billing cycle starts?

a)

top middle portion of h2o

b)

top left portion of h2o

c)

top right portion of h2o

d)

bottom right portion of h2o

e)

none

15.

Where do you find the information on which day the customer's Auto Debit is deducted/paid?

a)

top right side of h2o

b)

top left side of h2o

c)

middle left portion of h2o

d)

middle right portion of h2o

e)

none

16.

If balance is $0 as of today is 12/17, and customer's billing cycle starts every 29th, the cust's new invoice can be found in h2o.

a)

true

b)

false

17.

You can see customer's active and disconnected lines in __________

a)

services & activity

b)

customer profile

c)

billing & collections

d)

none

18.

The US exit code is ________

a)

110

b)

011

c)

001

d)

111

e)

none

19.

The cust's circuit ID can be found in __________

a)

billing & collections

b)

services & activity

c)

customer profile

d)

none

20.

If cust requested FWD for UNEP line & no repair ticket is made , send email for potomac if cust has FWD feature.

a)

true

b)

false