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WorksheetsCharter Spectrum
Total questions: 32
Worksheet time: 16mins
Name
Class
Date
1.
How many channels come in the Choice package?
a)
10
b)
25
c)
15
d)
65
2.
How much does Tier2 cost?
a)
15.00
b)
34.99
c)
21.99
d)
12.00
3.
Which 3 cable TV packages does Spectrum offer?
a)
Plus, Ulta, Gig
b)
Select, Gold, Ultimate
c)
Select, Gold, Platinum
d)
Silver, Gold, Platinum
e)
Select, Silver, Gold
4.
Spectrum Internet services include free security suite.
a)
True
b)
False
5.
Battery backup is free if you have unlimited long distance.
a)
False
b)
True
6.
How much more does Spectrum Gold cost than Select?
a)
12.00
b)
20.00
c)
40.00
d)
4.99
7.
A valid email is not required to confirm a sale.
a)
True
b)
False
8.
What is AIM?
a)
Art In Motion
b)
Action, Information, Master
c)
Acknowledge, Inform, Move-on
d)
Acknowledge, Introduce, Move-on
9.
How many rebuttals are required per call?
a)
0
b)
2
c)
1
d)
3
10.
It is mandatory to inform the customer the call is being recorded.
a)
False
b)
True
c)
only if they agree to the sale
11.
How many channels can the customer choose with the Spectrum Stream service?
a)
10
b)
15
c)
25
d)
0
e)
65
12.
How much is the Movie Bundle?
a)
12.00
b)
21.99
c)
4.99
d)
34.99
e)
15.00
13.
Cinemax and Epix are included in the Movie Bundle
a)
True
b)
False
14.
What would you add-on if the customer wants ESPN2 ?
a)
Taxes and Sur Charges
b)
Premium Bundle
c)
Tier1
d)
Latino View
e)
Tier2
15.
You don't need to get a verbal agreement from the customer to verify the sale
a)
TRUE
b)
False
16.
How much is a DVR reciever?
a)
6.99
b)
34.99
c)
5.99
d)
Free
17.
How many devices can a
Stream customer have connected at one time?
a)
2
b)
5
c)
10
d)
Unlimited
18.
You can record 1 show while watching a live show, and 2 shows while watching a pre-recorded show.
a)
True
b)
False
c)
You can record 7 shows at the same time
d)
None
19.
Open ended questions only have a yes or no response
a)
True
b)
False
20.
If a customer offends me in any way, I can tell them off and hang up
a)
False
b)
True
21.
How many PSU's do you get if you sell a Stream package and a Phone?
a)
6
b)
2
c)
3
d)
1
22.
How many hours of talk time are provided with a battery back-up?
a)
8
b)
16
c)
5
d)
Unlimited
23.
What comes free with our streaming services?
a)
Internet
b)
DVR
c)
VOD
d)
Security Suite
24.
What is FBB?
a)
Featuring Big Bucks
b)
Feature, Bridge, Belief
c)
Feature, Bridge, Benefit
d)
Fussy Baby Boy
25.
Which of the following are compatible devices for Spectrum Stream?
a)
Panasonic smart tv, kindle fire, roku, playstation
b)
x-box, samsung smart tv, android
c)
apple, wii, sony flat screen
d)
all of the above
26.
What must a customer do in order to use our streaming services?
a)
email
b)
internet
c)
free app
d)
all of the above
e)
none of the above
27.
Who can we sell Stream to?
a)
anyone who is interested
b)
new customers only
c)
anyone with Spectrum Internet
d)
my friends and family
e)
the phone number on the screen
28.
How long does it take for streaming services to show up on the account?
a)
2 months
b)
2-24 hours
c)
24-48 hours
d)
10-45 minutes
29.
What type of content is included in Tier1?
a)
kids and family
b)
International view
c)
sports and news
d)
Asian view
e)
Movie Bundle
30.
It is ok to write down a customers information so you can call them back later
a)
False
b)
True
31.
It is ok to have my cell phone on me after nesting
a)
True
b)
False
32.
I can surf Facebook while between calls.
a)
False
b)
True
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