WorksheetsHuddle #6
Total questions: 6
Worksheet time: 6mins
What do you need to verify before doing a Move?
No past due
Same account owner
The accounts have to share the same billing name
All of the above
How long does it take to port a wireless-number from Telus to Koodo ?
24 to 48 hours
Right away
2 to 4 hours
None of the above
Who can help you when you have an issue during a port ?
Help desk / Floor support
TL / Coach / SME
Channel care
Pac
A subscriber wants to move 1 line to a different account under his name. What's the next step ?
Move the line to the other account ?
Ask the account owner first before completing the move ?
Town the line to the other account ?
Ask the account owner first before completing the town ?
What's the difference between a Town and a Move ?
Move : no credit check Town : credit check
Move : different Account owner Town : same account owner
Move : past due Town : no past due
All of the above
If I'm on tab large and which credit class I can transfer too ?
B, D, L
X, B, K
L, B, X
None of the above
