WorksheetsIBA Chapter 7 (1 of 2)
Total questions: 20
Worksheet time: 10mins
What is contained in your e-mail application's Outbox folder?
Messages that have been marked for deletion
Messages that are queued for sending
Messages that have been sent to you by others
Messages that you have sent to others
Lisa is configuring an e-mail client to connect to her e-mail account. Which of the following is required to set up the e-mail account?
An HTTP address
A POP3 address
An FTP server address
A DNS server address
Marja works for a small but growing company. She has been assigned to make several international sales trips to visit prospective customers. The company does not have an enterprise mail server with Web mail access. Her IT department is looking for a solution so that Marja can check her e-mail as she travels. Which of the following should the company choose for the most effective, economical and efficient solution?
Have Marja forward her e-mail to the customer she will be visiting, who can then provide her access to her messages while she is in their office.
Configure a free Web-based e-mail account that Marja can access anywhere, and forward her e-mail to that account while she travels.
Configure an auto-response message on Marja's e-mail account notifying senders that Marja will be out of the country and will respond to their messages when she returns.
Assign an assistant to check Marja's e-mail, discuss the messages with her over the phone, and then reply as needed.
If you have set up Web-based e-mail, you can:
log on and check your e-mail from any computer that has Internet access.
log on and check your e-mail only if you have purchased Internet service from an ISP.
download file attachments, even in the absence of MIME.
send e-mail messages only if you attach digital certificates to them.
Todd replaced his mobile phone with an upgraded unit, and now must reconfigure many of the services. The instructions say that he can enter his e-mail address and the unit will configure the e-mail client for him. Todd has tried this several times, but it does not work. He calls the vendor's help desk. The technician says that because Todd is trying to sync his e-mail account with an enterprise mail server, he will need to configure the e-mail client manually. What information does Todd need to configure the e-mail client?
Company IP address, DNS, e-mail address, SMTP and IMAP
Company URL, e-mail address, SMTP, POP3 and IMAP
E-mail address, SMTP, POP3, user name and password
E-mail address, POP3, IMAP, user name and password
Which is the best method for sending a word-processor document to another person via e-mail?
Send the document to your ISP, which will, in turn, send it to the other person
Attach the document to the e-mail message as a file attachment.
Copy the contents of the document to the body of the e-mail message.
Send an e-mail message to the person telling her where she can access the document.
You have just finished a very important sales meeting with a potential customer, and you need to update your supervisor at the corporate office, which is located in another country. You are debating whether to text or e-mail your supervisor about the meeting details. Which of the following would be the best practice for communicating with your supervisor?
Send a brief text message to say the meeting has finished, because you know that your supervisor does not read e-mail.
Send a brief text message update now, and then send the meeting details in an e-mail message later.
Send several text messages in order to convey all the details of the meeting most quickly.
Post the details of the meeting on your favorite social media platform, where your supervisor is one of your followers.
Sadie receives a verbally abusive voicemail from an angry customer who wants to complain about a product, followed by several text messages from the customer asking why no one has returned his call yet. Sadie is due at a mandatory meeting with the company's executive managers. Which of the following is her best course of action?
She should send a brief text message to the customer requesting that he send his complaints via e-mail, so that further inappropriate communication will be well documented.
She should not respond to the customer because he has communicated inappropriately.
She should skip the meeting and call the customer immediately to resolve the problem with him.
She should send text messages to the customer during the meeting to placate him, and if he continues to be verbally abusive, it is acceptable for her to respond in the same abusive tone.
What must an e-mail message include in order for you to send it?
At least one address in the To field
At least one character in the Subject field
At least one address in the To field, one character in the Subject field and one character of body text
At least one character of body text
You recently returned from a vacation and you want to share some photos with your co-workers. You would like to share these photos via e-mail. What should you consider when attaching several high-resolution photos to an e-mail message?
Security
Transmission speed
File size
Privacy
Josh is expecting a very important file from a co-worker in a remote office to be sent to him through e-mail, but he has not received the file. He calls the co-worker, who informs him that she sent the file yesterday and will send it again immediately. Josh still does not receive the e-mail message, so he contacts Technical Support. They find the e-mail from the co-worker in the spam folder of Josh's e-mail client. It has an attachment named salesnumbers.exe. What is the most likely reason that the e-mail message was filtered out?
he attachment's file size exceeded the limits of the e-mail filter policy.
A file attachment with an .exe extension may contain malicious code.
E-mail servers automatically block messages from remote offices from internal e-mail.
The file name of the attached file exceeds the file name length of the e-mail filter policy.
Question 12 :
Which of the following is a drawback of requiring SMTP authentication?
The SMTP server will not send e-mail messages that are not digitally signed.
The SMTP server may be used illicitly to send unsolicited junk mail.
Chances are increased that a hacker can use a packet sniffer to obtain a valid digital certificate from the session.
Chances are increased that a hacker can use a packet sniffer to obtain a valid user name and password.
Cheryl just started using a new e-mail client on her laptop computer. She wants to send an e-mail message with an attachment, but she does not see a button labeled "Attachment" on the client interface. What icon is commonly used on e-mail clients to invoke the Attachment option?
Lock
Envelope
Paperclip
Flag
In e-mail applications, where are incoming messages automatically routed by default?
To the Sent Items folder
To the Outbox folder
To the Inbox folder
To the Deleted Items folder
You have been contracted to write an article about social networks for a magazine. You have finished writing the article and are ready to send your draft to the magazine editor. Which is the most appropriate way to do this?
Twitter tweet
Text message
Facebook post
Because file attachments may contain malicious code that can be used to damage or infiltrate systems, your company routinely scans all file attachments in incoming e-mail. Where does attachment scanning take place?
At the client, usually just after the message has been received via POP3
At the client, usually just after the message has been received via SMTP
At the server, usually just after the message has been received via SMTP
D
At the server, usually just after the message has been received via POP3
Which choice best describes the purpose of the Bcc e-mail message component?
The Bcc field contains e-mail address(es) of additional message recipient(s) that do not appear in the message header and are not visible to other recipients.
The Bcc field contains the e-mail address(es) of primary message recipient(s).
The Bcc field contains the e-mail address(es) of additional recipient(s) to whom you want to send a copy of the message.
The Bcc field contains a brief description of the message content.
What is an e-mail signature?
The user name and password required to authenticate an e-mail session
Text that appears at the bottom of each message you send that contains your contact information
A brief description of the message content
A brief description of the file or files that are attached to and sent with a message
Which protocol was developed as an extension of SMTP that allows users to exchange various types of data files over the Internet?
Multipurpose Internet Mail Extensions (MIME)
Internet Message Access Protocol (IMAP)
Pretty Good Privacy (PGP)
Post Office Protocol (POP)
What does it mean to configure an e-mail client?
You must identify your operating system and the protocol used, and provide the names of the mail servers used by your ISP.
You must identify yourself and provide the name of your ISP.
You must provide the name of your ISP and the mail servers used by your ISP.
You must provide the user name given by the ISP, and provide the names of the mail servers used by your ISP.
