WorksheetsIBA Chapter 7 (2 of 2)
Total questions: 17
Worksheet time: 9mins
You want to send an e-mail message you received to another user who did not receive the original message. Which is the best way to do this?
Copy the message text into a new message and send it to the omitted user.
Forward the message.
Reply to the message.
Ask the sender to re-send the original message and include the omitted user.
To what does the term "netiquette" refer?
A set of typographical conventions that govern user practices in e-mail messages
A set of U.S. laws that specify content forbidden from transmission in e-mail messages
A set of guidelines that encourage common sense, politeness and general rules for e-mail messages
An international convention banning the use of profanity and controversial opinions from e-mail messages
In order to help with your job tasks, your supervisor has given you a PIM application to install and use. PIM is an acronym for a type of program with which you can:
filter spam at the client.
translate dotted-quad IP addresses into easily recognizable text-based names, and vice versa.
schedule appointments and meetings, store contact information, and manage tasks.
filter spam at the server.
What type of software is common to all smartphones?
Spam-detection software.
Encryption/decryption software.
Personal Information Management (PIM) software.
Virus-protection software
Which of the following can be considered an inappropriate use of e-mail communication in the workplace?
Documenting the progress of a project
Archiving e-mail threads for later retrieval
Disclosing confidential information
Sharing files with a co-worker
You send an e-mail message to a co-worker to help plan a surprise going-away party for a mutual friend before she embarks on a six-month around-the-world cruise. Which statement reflects your right to e-mail privacy?
You can send e-mail to anyone using company equipment and Internet connections without fear of reprisal as long as you include your immediate supervisor as a recipient.
Your supervisor has the right to read e-mail you send using company equipment and Internet connections.
You can send e-mail to anyone using company equipment and Internet connections without fear of reprisal as long as you include someone from the company as a recipient.
Your supervisor has no right to read e-mail you send, even if you send it using company equipment and Internet connections.
Which action can you perform to filter spam at your client computer?
Configure your system to filter IP addresses contained in the latest blackhole list.
Use CAPTCHA to distinguish human senders from automated senders.
Use a client-side filter to identify and filter spam messages.
Use SMTP authentication, which requires a valid name and password for each message.
Mark's co-worker sent him a joke via e-mail. Mark thought the joke was quite funny, and he forwarded it to several other co-workers that he knows will be amused as well. Later that day, the Human Resources Manager calls Mark to her office to discuss a problem reported to her regarding the forwarded e-mail. Which problem has Mark most likely encountered by forwarding the e-mail message?
He offended someone because he did not include everyone in the office who would enjoy the joke.
He offended a recipient who received the joke as a result of further forwarding.
He reduced the effectiveness of the company's spam filters with frivolous e-mail messages.
He committed copyright infringement by not citing credit to the originator of the joke.
Troy is project manager for a development team. After a short meeting to introduce a new project, he is preparing an e-mail message for his team that will assign some initial tasks to be completed that day. He has a list of action items for the team members to review and confirm. Which is the preferred approach to communicate important action items in an e-mail message?
List the action items in a numbered or bulleted list for clarity.
Describe all action items at length in a detailed paragraph in the middle of the message.
Write the action items using all capital letters.
Include emoticons to ensure the recipients understand your humor.
When would be the most appropriate time to discontinue an e-mail thread?
When continuing an e-mail discussion by building upon an existing thread
When new issues pertaining to a topic arise and a lengthy thread already exists
When forwarding the e-mail thread to a user who had not previously been included as a recipient of the thread
When replying only to the original sender, who should have his/her own copy of the existing thread
You are part of a team that has been collaborating on a marketing document. The document is ready for final approval from the stakeholders. The team leader has sent the document to the stakeholders as an attachment to an e-mail. You notice that an important stakeholder was omitted from the recipient list. What should you do to ensure that the omitted stakeholder receives the document and receives future replies to the e-mail thread?
Use the Reply All feature and include the omitted stakeholder's e-mail address.
Use the Forward All feature and include the omitted stakeholder's e-mail address.
Use the Forward feature to forward the message to the omitted stakeholder's e-mail address, then alert the team to the oversight in a separate message.
Use the Forward feature, add the omitted stakeholder's e-mail address and include the other e-mail addresses from the original message to alert the team to the oversight.
Microsoft Outlook, IBM Lotus Organizer, Sage ACT! and CorelCENTRAL are all examples of:
browser-based e-mail client applications.
Relational Database Management System (RDBMS) programs.
Personal Information Management (PIM) programs
Web-based e-mail client applications.
What is the most appropriate way e-mail can be used in the workplace?
To send quick messages and alerts
To access cloud-based applications, thereby minimizing software expenditures
To share files and to document and track the progress of projects
To maximize the use of the company's ISP services
Any tool used to schedule appointments and meetings, store contact information, and manage tasks is known as a:
Personal Information Management (PIM) program.
Message Transfer Agent (MTA).
Personal Digital Assistant (PDA).
Mail User Agent (MUA).
Cleo's boyfriend sent her an e-mail message at work with details about a highly personal matter. The message was sent to Cleo's company e-mail address. Her boyfriend requested that she respond as soon as possible. Why should Cleo call her boyfriend to discuss the matter over the phone instead of responding in an e-mail message?
Because it is illegal to use company e-mail for personal use
Because e-mail is completely private but not personal enough
Because she has several questions and it will take too long to discuss via e-mail
Because her employer has the right to read her e-mail
You are updating company guidelines regarding professional communication via e-mail. To dispel the impression of shouting or anger, users should:
avoid typing messages in all lowercase letters.
avoid typing messages in all capital letters.
make appropriate use of emoticons to convey a businesslike tone
make appropriate use of abbreviations to convey a businesslike tone.
Kjell received an e-mail message on which several other individuals were copied. He wants to respond to this message in a way that will include everyone who was copied on the original message. Which steps should he take with this e-mail?
Click the Forward button, enter his response, and click Send.
Click the Reply button, enter his response, and click Send.
Open a New message, enter the e-mail addresses of all the recipients, enter his response, and click Send.
Click the Reply All button, enter his response, and click Send.
