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WorksheetsICT Service Solutions 2
Total questions: 17
Worksheet time: 10mins
Which of the following best fits the definition
"... has interests in, dependancy, or connection with an ICT service or organisation"
Stakeholder
IT Service Catalogue
Delivery Design
Service Management
What are the stages of the IT Service Life Cycle?
Identification > Delivery Design > Management >
Design >Service Catalogue > Maintenance >
System Diagrams > Management > Review >
Software Analysis > Description > Recommendation
Which of the following is a document that identifies and describes the requirements of all IT services within an organisation
Asset List
IT Service Catalogue
Software Manifest
Management Database
Where you would produce network and data flow diagrams to detail how an organisation would use a proposed IT system
Topology Analysis
Service Catalogue
Delivery Design
Service Management
Which of these is a key benefit to companies using spreadsheets to keep track of: staff payroll; money in/out/profits; and customer order and delivery info?
Date and time cell formatting and filters would allow data to be sorted in order of delivery
Spreadsheets can be easily queried in order to find specific data from large databases
Related data can easily be linked using keys, such as customers with multiple addresses or order numbers
Spreadsheets are easier to modify than any other data recording system
Which of these is a key benefit to companies using spreadsheets to keep track of: staff payroll; money in/out/profits; and customer order and delivery info?
Formulas and functions allow for automation of calculations for pay and other numerical data
Spreadsheets use unique ID's to stop you having to repeat or duplicate data
Spreadsheets are easier to encrypt and protect from malicious attack due to their numerical content
Spreadsheets are open source meaning the code can be modified to meet the company needs
Which of these is a key drawback to companies using spreadsheets to keep track of: staff payroll; money in/out/profits; and customer order and delivery info?
It is difficult to link different but related data in a meaningful and effective way
Spreadsheets do not allow for the processing of non-numerical information that the company needs to store about its employees
It is not possible to use spreadsheets to store date and time data because it is not decimal or fractional
Spreadsheets only allow data to be stored and visualised in simple tables
Which of these is a key drawback to companies using spreadsheets to keep track of: staff payroll; money in/out/profits; and customer order and delivery info?
A spreadsheet does not provide query features that you would be able to use in a database to find records that meet your criteria
A spreadsheet does not allow for data to be easily printed onto hard copies for tax purposes
Spreadsheet software is often unstable and prone to crashing
Spreadsheet mathematical functions take longer to process than bespoke software
What is a legacy system?
an old method, technology, or computer system
a well known, or popular computer system
a system used for setting up usernames and passwords
a way of archiving data into long term off-site storage
What is the point of analysing the IT needs of an organisation?
Organisations are more competitive when IT solutions effectively meet their needs
Analysing needs allows them to adapt systems to use the latest technologies
Analysis of needs allows the customer to dictate their requirements to the organisation
It allows stakeholders access to the catalogue
What do we mean by IT service?
any activity or process performed by an organisation that requires IT systems
the support team that are on-call whenever the organisation has technical difficulties
the regular management and maintenance of IT software and hardware
the life circle, which is the wheel of fortune that dictates a companies success
Module 5 is ICT Service Solutions. How is this unit going to be assessed?
Controlled Assessment
On-screen Examination
Assignment Based
Work Based Project
In which stage of the ICT Service Life Cycle would you most likely be:
"using and interpreting an outline IT service catalogue"
Identification
Delivery Design
Management
Installation
In which stage of the ICT Service Life Cycle would you most likely be:
"identifying the technical requirements for an appropriate IT solution, to meet an organization’s needs"
Identification
Delivery Design
Management
Installation
In which stage of the ICT Service Life Cycle would you most likely be:
"assessing the implications of a proposed solution to the organisation and its customers"
Identification
Delivery Design
Management
Installation
What is pictured?
Network Topology
Data Flow Diagram
ICT Service Catalogue
Systems Analyst
What is pictured?
Network Topology
Data Flow Diagram
ICT Service Catalogue
Systems Analyst
