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WorksheetsQuality
Total questions: 10
Worksheet time: 5mins
What is a high quality product?
A product that does not meet customer expectations but fulfills the customers needs at a price they are willing to pay
A product that meets customer expectations but not at a price they are willing to pay
A product that meets customer expectations and fulfills the customers needs at a price they are willing to pay
Quality can help determine a business success in which of the following ways
Customer loyalty – they return, make repeat purchases and recommend the product or service to others.
Strong brand reputation for quality, e.g. Apple
Retailers want to stock the product
Fewer returns and replacements lead to reduced costs
Attracting and retaining good staff
Which of the following can lead to a poor quality product?
Poorly motivated staff
Outsourcing
Lack of consistency
All of the above
When is Quality Control carried out by a business?
Inspection or checking of product/service is carried out at the end of production
Inspection or checking of product/service is carried out during production
Inspection or checking of product/service is carried out before production
Quality Assurance is carried out
At the end of production
During all stages of production
During some stages of production
Total Quality Management involves
Management
management, workforce, suppliers, and even customers, in order to meet or exceed customer expectations.
management and customers, in order to meet or exceed customer expectations.
Continuous improvement means...
constantly introducing small incremental changes in a business in order to improve quality and/or efficiency.
Introducing big changes in a business in order to improve quality and/or efficiency.
Introducing changes only when needed in order to improve quality and/or efficiency
Quality Circles are...
are medium groups of workers, usually between 10 and 15, who
are paid to meet in order to discuss methods of improving productivity
are small groups of workers, usually between 5 and 10, who are paid to meet in order to discuss methods of improving productivity
are small groups of workers, usually between 5 and 10, who
meet voluntarily in order to discuss methods of improving productivity
A premium price creates....
perception that the products/services must have a higher value than competing products because the prices are higher.
perception that the products/services must have a higher value than competing products because the prices are lower.
perception that the products/services must have a lower value than competing products because the prices are lower.
Inertia means
a tendency to introduce breakthrough changes over a short period of time
a tendency to introduce incremental changes
a tendency to do nothing or to remain unchanged
