WorksheetsOffice Management
Total questions: 15
Worksheet time: 1hrs 15mins
What does DVM stand for?
Doctorate of Veterinary Medicine
Doctorate of Violin Music
Degree in Veterinary Medicine
Degree in Veterinary Studies
A client calls and requests a prescription refill. Who will most likely assist the client?
The veterinary technician
The veterinarian
The veterinary assistant
The kennel attendant
Which veterinary staff member can perform dental cleanings?
Receptionist
Veterinary assistant
Veterinary technician
Veterinarian
A veterinary receptionist is responsible for which of the following?
Answering phones, scheduling appointments, collecting payments and greeting clients
Answering phones, scheduling appointments, greeting clients and restraining animals
Scheduling appointments, greeting clients, collecting payment and cleaning kennels
Answering phones, greeting clients, cleaning kennels, observing patients after surgery
The responsibility of the client in the veterinarian-client-patient relationship is to do what?
Log the animal’s medications and behaviors daily
Diagnose the animal before the visit
Follow the directions of the veterinarian in treating the animal
Schedule veterinary appointments at least three times per year per animal
The veterinarian-client-patient relationship is which of the following?
Required by law in many states
Optional
Necessary only to obtain prescription medications
A method to help veterinary businesses earn money
Veterinarian-Client-Patient Relationships are best established how?
Via online web/patient portals
In person
Via regular text messages
Via email
The responsibility of the veterinarian in the veterinarian-client-patient relationship is what?
To bill the patient within 15 days of the office visit
To refer the patient to online websites to help diagnose the disease
To be certain the pet receives its medications daily
To keep written records regarding the pet’s medical care
When a client calls with pet illness questions, what should a receptionist do?
Diagnose the illness over the phone
Suggest over the counter medication to treat the symptoms
Schedule an appointment with the veterinarian
Tell the client to wait it out and call back tomorrow if the illness doesn’t get better
When scheduling an appointment, what answer best describes the information that should be obtained by the receptionist?
The pet name, phone number, address and insurance information
The client’s name, phone number and reason for the visit
The client’s name, pet’s name, reason for visit and a credit card for payment
The client’s name, pet’s name, phone number and reason for visit
Which of the following is a receptionist’s responsibility?
Scheduling appointments and processing insurance claims and payments
Bringing the pet and client into an examining room
Performing the initial physical exam
Prescribing medications
Which patient would be triaged first?
The dog that needs his yearly vaccinations
The dog that has been hit by a car and has multiple injuries
A dog in for a teeth cleaning
A dog that has severe diarrhea
When boarding a dog, the receptionist should be sure to gather information regarding what?
Current vaccinations
The age of the dog
Health insurance paperwork
Whether worming medications are current
Sick patients should be scheduled within what time period?
The same day
Within less than 24 hours
Within 48 hours
Within a week
What type of appointment is more predictable and most likely to stay on time?
Euthanasia
Preventative
Urgent
Sick
