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WorksheetsTechnical Support Quiz NZ
Total questions: 15
Worksheet time: 8mins
What does Sync Speed measure?
The router’s Wifi Speed
The router’s speed to MyRepublic
The router’s speed to the cabinet/exchange
If a customer is getting 95Mbp/s down and 95Mbp/s up on a Fibre Pro plan, what is likely the issue? (Select any that apply)
The SLA profile in RADIUS is configured to Pure (Fibre 100)
The customer’s device/NIC is limited to 100/100
The cable between the router and ONT is CAT 5 and below
The LFC have provisioned the line as 100/20
What is the most important question to consider when troubleshooting?
What’s changed?
Is the customer technically savvy?
How urgent is this problem to the customer?
What is a Static IP?
An IP address that changes when the router is restarted
The IP address associated to the SIP settings
An IP address that remains the same at all times
What is one of our Static IP ranges?
169.254.x.x
101.100.x.x
10.10.x.x
The customer wants to connect their new Laptop to Wifi. They will be using it right next to the router. What Wifi band should they connect to?
2.4GHz
5GHz
Considering our network layout. What sits between the LFC and MyRepublic’s network?
Backhaul
SIPWise
The customer’s laptop
The customer’s router is not connecting to the internet on their newly installed fibre connection. What tab would you use on Radius to see auth attempts?
Home Page
View All Static IP Allocated
Auth Log
Check Auth Issue
A VDSL fault comes back from Chorus saying “Port Changed” what do we need to do now?
Tell the customer to plug into a different wall socket
Reprovision with the new USI from SPM
Plug the DSL cable into the WAN port on the router
What provides IP addresses to devices requesting them?
NAT
SIP
TR-69
DHCP
True or False: A customer is streaming a video from India. Because of this they are going to have more buffering issues than if they were watching it from Australia.
True
False
A UFF customer’s SIP details have changed on OSS. What do we do now?
Submit a modify order to UFF to adjust details
Ask the customer to unplug and re-plug their landline
Factory reset the ONT
A customer’s Chorus fibre connection has gone down. What testing tools will be used to troubleshoot? (Select all that apply)
RADIUS
Network Events
Checkmate
ACS
Chorus Portal
What colour should the LAN light be on a Chorus ONT to show full speeds are being transmitted?
Purple
Orange
Green
A customer wants to setup port forwarding, what do they need for this to work properly?
DNS settings
Static IP
Fibre Pro plan
4 free ports available on the router
