Worksheetssoftware hardware
Total questions: 61
Worksheet time: 2hrs 2mins
Name
Class
Date
1.
If you want to review CPU usage for a specific program what tab do you open in task manager
a)
Networking
b)
Performance
c)
Applications
d)
1. Processes
2.
DLL stands for
a)
1. Dynamic Link Library
b)
1. Digitally Loaded Library
c)
1. Dynamic Loaded List
d)
1. Destination Location Link
3.
What type of repair tool was introduced with windows 7 as a way to restore from a full hard drive snapshot
a)
1. Recovery console
b)
1. System image recovery
c)
1. Drive recovery
d)
1. Safe mode
4.
Which one of these utilities is unique to windows-7
a)
1. Windows antivirus
b)
1. Action center
c)
1. Windows updates
d)
1. Windows firewall
5.
What is the name of the program that allows the operating system to communicate with a hardware device
a)
1. Driver
b)
1. Network
c)
1. Application
d)
1. Preemptive multitasking
6.
IOS devices require which of the following to properly sync over Wi-Fi
a)
1. Plugged in power source
b)
1. Currently charging battery
c)
1. Full battery
d)
1. Sufficient power
7.
What is the default text editor available in any windows OS
a)
1. Word
b)
1. Notepad
c)
1. Adobe suite
d)
1. Sufficient power
8.
What is the minimum hard drive space required for windows 7 64-bit
a)
1. 500MB
b)
1. 20GB
c)
15GB
d)
IGB
9.
You are performing regular maintenance on the workstations along with clearing unnecessary files and programs. You want to ensure that the data is properly compacted and improve free space on the drivers. Which of the following utilities should you use
a)
1. Windows explorer
b)
1. Device manager
c)
1. Task manager
d)
1. Disk defragmenter
10.
a customer brings in a desktop computer for some routine maintenance. the technician discovers that the computer contains illegal and prohibited content.of the following,which steps should NOT be taken
a)
confiscate the prohibited material
b)
follow a chain of evidence to ensure admissibility
c)
confront the user about the material
d)
report the illegal material to the appropriate authorities
11.
You are onsite with a customer, and he asks you if they could upgrade to windows 8.1 64 bit. you begin investigating the system and find that it has a 120 GB HDD and 3 GB of RAM. what should you do
a)
upgrade the RAM,purchase a licence,back up any data,and upgrade the computer
b)
purchase a licence,back up any data,and upgrade the computer
c)
upgrade both the RAM and HDD,back up any data,purchase a licence,and upgrade the computer
d)
back up any data,upgrade the HDD,purchase a licence,and upgrade the computer
12.
a customer calls into the help desk and is interested in having their files synced across their computer and the cloud. you discover that they are using windows 10 and a Microsoft account. what service can they use for online/cloud storage
a)
Dropbox
b)
SugarSync
c)
OneDrive
d)
Backup and Sync
13.
what does DVI stand for
a)
Digital Visual Interface
b)
Distortionless Video Interface
c)
Discreet Video Input
d)
Double Video Input
14.
VM stands for which of the following
a)
virus managment
b)
viral manipulation
c)
vectored memory
d)
virtual machine
15.
which of the following cleaning tools is best for cleaning keyboard and other periphierals
a)
monitor wipes
b)
computer vacuum
c)
ammonia
d)
compressed air
16.
The extension EXE stands for
a)
Exit
b)
1. Executable
c)
1. Executer
d)
1. Executive
17.
Which of the following can cause serious injury or death if worn or held during the maintenance of a monitors
a)
1. Gloves
b)
1. Wool cloth
c)
1. Antistatic wrist strap
d)
1. Moist towel
18.
Which of the following is a potential cause of a hardware port malfunction
a)
1. Driver not installed
b)
1. Port disabled in BIOS
c)
1. Port not installed
d)
1. Windows corruption
19.
Which of these connectors is NOT typically used on a laser printer
a)
1. USB
b)
1. PS/2
c)
1. Ethernet
d)
1. Parallel
20.
When you are required to work on a power supply, what should be done with any residual charge left in the capacitors?
a)
1. It should be monitored for spiking
b)
1. It should be safely discharged
c)
1. It should be left alone
d)
1. It should be removed with an electrostatic discharge cloth
21.
What is the oldest version of windows that can be upgraded to windows 8.1
a)
1. Windows vista
b)
1. Windows XP
c)
1. Windows 7
d)
1. Windows 8
22.
Which of the following is the biggest concern when servicing a computer
a)
1. ESD
b)
1. Data lose
c)
1. Heat
d)
1. Electricity
23.
What utility in the control panel lets you upgrade your hardware drivers?
a)
1. Device manager
b)
1. Computer manager
c)
1. Disk management
d)
1. Server management
24.
Where do you go to view files and directories in a windows OS
a)
1. CMD
b)
1. My computer properties
c)
1. Windows explorer
d)
1. Internet explorer
25.
If you want to upgrade a hard disk drive to a faster less volatile storage what type of device would you install?
a)
1. HDD
b)
1. SSD
c)
1. PATA
d)
1. SATA
26.
What is the Linux equivalent of the dreaded BSOD
a)
1. Red Screen
b)
1. Critical Error Screen
c)
1. Unexpected shutdown
d)
1. Kernel panic
27.
What type of source code is the IOS operating system
a)
1. Shareware
b)
1. Freeware
c)
1. Closed source
d)
1. Open source
28.
If you want to change the way your computer connects to the internet, such as options relating to IE. Which function would you use from within the control panel
a)
1. Group policy
b)
1. Internet options
c)
1. Network and sharing center
d)
1. Internet explorer settings
29.
To simplify the restoration of a computer what is created from time to time to update the system’s back up
a)
1. Compressed complete system files
b)
1. Restore point
c)
1. Back up partitions
d)
1. Phased back up
30.
What featured designed by Microsoft allows for easy patching of the windows OS
a)
1. Windows live
b)
1. Patch program
c)
1. Windows update
d)
1. Update center
31.
What is the probable fix for the error message ‘invalid Boot Disk’
a)
1. Log out and log in on a new user account
b)
1. Remove non-boot disk
c)
1. Restart the computer
d)
1. Restore the hard drive
32.
A user reports that they are having issues with several programs on WIN8.1, and it appears rather slow. you investigate the system and confirms the claim. The user states that they haven’t backed their data lately. Which of the following is BEST work in this situation?
a)
1. Repair installation
b)
1. Refresh repair
c)
1. System restore
d)
1. Reset repair
33.
Motherboard manufacturers develop specific beep codes to identify problems for users. What is this process called.
a)
1. POST routine
b)
1. Launch of each program
c)
1. Restart only
d)
1. Shutdown
34.
Which of the following is used in making UTP cables?
a)
1. Pilers
b)
1. Crimping tool
c)
1. Solder vacuum
d)
1. Punchdown tool
35.
Of the following, which is not part of the simplified troubleshooting flow
a)
1. Problem report
b)
1. Problem monitoring
c)
1. Problem resolution
d)
1. Problem diagnosis
36.
When a cable has broken and the copper strands have been damaged to leave the circuit incomplete, this is called which of the following
a)
1. Open
b)
1. Short
c)
1. Split pair
d)
1. Impedance
37.
Which of these is considered the most dangerous to troubleshoot
a)
1. Mouse
b)
1. CRT monitor
c)
Motherboard
d)
1. Video card
38.
What is the most common type of malware affecting the windows OS
a)
1. Bot
b)
1. Virus
c)
Cookie
d)
Spyware
39.
A client calls and wants to ask for some information about their antivirus. One of the questions was about how often the antivirus software need to be updated . Which of the following is the answer
a)
1. Once a month
b)
1. As often as the vendor releases them
c)
1. Once a week
d)
1. Antivirus software doesn’t require updates
40.
To start windows normally but with basic video only, what function should be used
a)
1. Start windows normally
b)
1. Safe mode
c)
1. Enable VGA
d)
1. Debugging mode
41.
What is the Microsoft cloud storage service that is tied up to your Microsoft account and allows you to save and access files on line and locally on the computer
a)
OneDrive
b)
OnDrive
c)
1. Cloud Drive
d)
1. File cloud
42.
Which of the following is a utility that can be used to create and display reports of the hard drive as well as correct file system problems
a)
1. CHKDSK
b)
1. CHKHDD
c)
1. FIXHDD
d)
1. FIXBOOT
43.
What is the technical name of the mouse pointer?
a)
Cursor
b)
Marker
c)
Arrowhead
d)
Locator
44.
What key does a Mac keyboard have that most Windows keyboards don't?
a)
Control
b)
Function
c)
Command
d)
Alt
45.
What company developed the PDF file format?
a)
Apple
b)
Adobe Systems
c)
Microsoft
d)
Google
46.
The term "system resources" most often refers to what specific resource?
a)
System memory
b)
Video memory
c)
Screen size
d)
Clock speed
47.
What is the name of the file system used to store data on CDs?
a)
ISO
b)
NTFS
c)
CDFS
d)
HFS
48.
What is another common name for a specific type of hardware connection?
a)
Plug-and-play
b)
Interface
c)
Pin
d)
Cable
49.
Which of the following best describes a clean install?
a)
A software installation that does not include any add-ons.
b)
A software installation that is free from malware or viruses.
c)
A fresh operating system install that first wipes out all existing data.
d)
The initial installation of a software program.
50.
What word does Internet Explorer use to refer to webpage bookmarks?
a)
My Pages
b)
Pins
c)
Labels
d)
Favorites
51.
Antivirus and disk maintenance programs fall under what software category?
a)
Productivity
b)
Multimedia
c)
Utility
d)
Scientific
52.
Large amounts of data used in enterprise settings is also called what?
a)
Fat data
b)
Big data
c)
Bulk data
d)
Heavy data
53.
NTFS is a file system used by which operating system?
a)
Windows
b)
Mac OS X
c)
Android
d)
iOS
54.
What is a text file that contains a record of events called?
a)
Bar file
b)
Line file
c)
Log file
d)
Bin file
55.
Apple's Siri and Microsoft's Cortana are examples of what?
a)
GUI
b)
GUID
c)
NUI
d)
UICC
56.
A software demo might be distributed as what type of software?
a)
Middleware
b)
Freeware
c)
Firmware
d)
Vaporware
57.
Which of the following search engines is the oldest?
a)
Yahoo!
b)
Google
c)
Bing
d)
DuckDuckGo
58.
What is running an operating system within an operating system called?
a)
Speculation
b)
Privatization
c)
Serialization
d)
Virtualization
59.
Which of the following is commonly used for caching data?
a)
Memory bank
b)
Optical media
c)
BIOS
d)
VDU
60.
What keys are affected by the Num Lock key?
a)
The numeric keypad
b)
Letters
c)
Symbols
d)
Modifier keys
61.
What type of data does an .RTF file contain?
a)
Text
b)
Audio
c)
Video
d)
Image
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